General

Arriving into the Workflow, it is always sorted on [Creation Date]. Please make that a choise, or remember the order I have set. We do not have rememberance of the date we create the workflow, we do remember (part of0 teh name. In our case we use a naming syntax so (most of) the workflows are always grouped... wne we first order on the colum [Workflow Name]. Others would like to have this view sorted on the [Last Update]. Please make it more flexible to set it or it remembers my last usage. And, please add the colum "Desciption"to the column choice

Add more optioins to [Update] section in this pull down menu in "Tickets": Merge, Absorb, Account, Contract is mised by us frequently

We use the Policies and Profiles for Device and Monitoring per customer. That means that every customer has his own policy and profiles. If we need to make an change on this level it will count only for the specific customer. Now with the system i need to clone every policy and profile and attach them to to specific customer. Is there an easy way to do this instead of copy all apart from eachtother? What we expect is that if we copy an policy and change the name to the new customer name, that alle the profiles als been copied and change by name. So we have an policy including profiles copied for this customer only.