General

This relate also to this request. We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices showing their disks/volumes, we want these manually added assets (NAS systems) to show the same. As they are not managed by a RMM, we would like to add the disks manually to the NAS they belong to. Like make an relation between manually added disks (as hardware asset) and relate these to a other manually added asset. You can receive tickets on them disks. Also, very usefull when somebody is only using PSA and has no RMM or no RMM that integrates.

Arriving into the Workflow, it is always sorted on [Creation Date]. Please make that a choise, or remember the order I have set. We do not have rememberance of the date we create the workflow, we do remember (part of0 teh name. In our case we use a naming syntax so (most of) the workflows are always grouped... wne we first order on the colum [Workflow Name]. Others would like to have this view sorted on the [Last Update]. Please make it more flexible to set it or it remembers my last usage. And, please add the colum "Desciption"to the column choice

Add more optioins to [Update] section in this pull down menu in "Tickets": Merge, Absorb, Account, Contract is mised by us frequently

We use the Policies and Profiles for Device and Monitoring per customer. That means that every customer has his own policy and profiles. If we need to make an change on this level it will count only for the specific customer. Now with the system i need to clone every policy and profile and attach them to to specific customer. Is there an easy way to do this instead of copy all apart from eachtother? What we expect is that if we copy an policy and change the name to the new customer name, that alle the profiles als been copied and change by name. So we have an policy including profiles copied for this customer only.

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have…

I'm the Administrator for my business. I have assigned myself as the default technician for all new service tickets. The tickets show up in the Pulseway and PSA websites, but not in the phone app. What do I need to do to get tickets to show up in the iPhone app? Never mind. I found it. I had changed the password for PSA and didn't reconnect the services.

We all come across those tickets that make us go, "This should definitely go in the knowledge base..." 😅 Whether it’s a browser not launching or an obscure config bug, documenting these moments can save your team a ton of time down the road. Here’s how you can do it using Pulseway: Let’s say a technician is resolving a ticket — for example, a browser application that suddenly stops working. During resolution, they realize the issue is unique and should be documented for future reference. Instead of writing a separate article later, they: Add their resolution note to the ticket Click “Publish to Knowledge Base” Select the appropriate category Save the ticket ✅ The ticket i…