All Activity

Hey @Mudslide03 - Can you check if the machines are Windows 11 compatible? You can run a script using Pulseway automation. However, Windows 11 may require manual intervention, so it might not be achievable using Pulseway automation. You can still try to use the script below: # This function automatically upgrades a Windows 10 device to Windows 11. It cannot be used to roll back a Windows 11 upgrade. write-host "Unblock Windows 11 Upgrade" write-host "==========================================================================" write-host "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate:" "TargetReleaseVersion","TargetReleaseVersionInfo","ProductVersion" | % { if ((gp "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate" -ea 0).$_) { write-host "- Located Registry value '$_'. Removing." Remove-ItemProperty "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate" -Name $_ -Force } else { write-host ": No Registry value '$_' found." } } write-host "- System should no longer be blocking updates to Windows 11." write-host " Reboot the system and re-scan for updates." Please run the script in a test environment before you run in a production environment. Let me know if you need anything else😊

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets. As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client. Let me know if you need anything else😊

Hey @BartB - I would recommend adding this as an exception as of now, and there won't be any functionality break. Hope this helps 😊

Hi! I am trying to figure out how to create a contract in Pulseway for a service that offers a limited number of tickets to the client. For example, Service B has a limit of 30 tickets in a yearly contract. If they exceed the number of tickets used, they will be charged for every additional ticket they file. Additionally, I need to track the number of tickets the client has used under the contract. Is there a way or an alternate solution for this in Pulseway? Also, I am trying to understand the type of contract in Pulseway, I tried to research the use of every type of contract, but somehow I am not understanding the manual in pulseway.

Hey @compsmith - Can you check which monitoring policy is set-up on the device? Navigate to devices > device list > policies Refer to images and let me know!

I am hoping to upgrade in the simplest way possible while preserving data and apps. All systems meet requirements.

Hello @Mariale_Pulseway , thank you for your reply. What do you recommend I do in the meantime, as Defender keeps detecting the files as malicious and quarantining them? Shoudl I add the "pulsewayhardware.sys" file to eceptions so it stops being flagged? What is the risk asoociated with leaving othe file in place? Does any Pulseway agent functionality break if the file is removed? Thanks!

Hey @BartB - Thanks for reaching out! We are actively addressing this. Our development team is aware of the associated risks, and a dedicated development effort is underway to completely remove and replace the WinRing0 dependency in a future release. This transition is being prioritized to align with modern security best practices, including Microsoft's Vulnerable Driver Blocklist. In the meantime, please be assured Pulseway runs under a service account and does not expose direct user-accessible interfaces to this driver. If you have any other questions, let me know😊

Hey @Daniel350 - No worries! Just raised the ticket for you as well😊

Can you add me to the list of people. Every Server on our account is the same and has been for ages even after multiple reboots

Yes it is enabled on all servers and workstations. This particular server has SMART warnings in CrystalDiskinfo, no warnings in Pulseway

Several times now, Microsoft Defender for Endpoint has identified the following file as malware and has quaratined it: Filename: pulsewayhardware.sys Hashes: Hash SHA1 d25340ae8e92a6d29f599fef426a2bc1b5217299 Hash SHA256 11bd2c9f9e2397c9a16e0990e4ed2cf0679498fe0fd418a3dfdac60b5c160ee5 Threat: Winring0 Defender engine version 1.1.25050.6 Defender Mocamp version 4.18.25040.2 VirusTotal link: https://www.virustotal.com/gui/file/11bd2c9f9e2397c9a16e0990e4ed2cf0679498fe0fd418a3dfdac60b5c160ee5 DetectionVirusTotal detection ratio 2/72 Malware detected VulnerableDriver:WinNT/Winring0 Object detailsFile size14.54 KB Is PEtrue IssuerGlobalSign ObjectSign CA SignerNoriyuki MIYAZAKI PE metadataOriginal name WinRing0.sys Company OpenLibSys.org Product WinRing0 Description WinRing0 File prevalenceOrganization devices5 Organization cloud apps0 Worldwide devices10k+ Worldwide observed devices Time First seen Mar 3, 2013 6:00:43 AM Last seen Jun 13, 2025 5:47:56 AM Is this an actual Pulseway file and has anyone else experienced this on any of their agents? What other info can I provide? And before anyone asks, I only deploy agents from the SaaS Pulseway server instance. Thanks, Bart B.

Hey @josheld_65 - Thanks for reaching out! To enable Legacy Mode, run the below Powershell script and open Pulseway manager. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Hope this helps 😊

is there a better way to restore the original tabs like what is shown below in 9.1.5?

Hey @JoeS - Thanks for reaching out. Our support team will be better at assisting you with this. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Has there been any update on this - we are still seeing this and it drowns out the monitoring on the dashboard Virtually every system shows this constantly due to pending updates for browser updates never mind windows updates - even a reboot doesn't resolve as new ones appear. There doesn't appear to be any way to clear this notification

Hey @mchristensen - Thanks for getting back to me on this. I think it would be best to involve our support team on this, so I just raised a ticket on your behalf and someone from the team will contact you shortly😊

We all come across those tickets that make us go, "This should definitely go in the knowledge base..." 😅 Whether it’s a browser not launching or an obscure config bug, documenting these moments can save your team a ton of time down the road. Here’s how you can do it using Pulseway: Let’s say a technician is resolving a ticket — for example, a browser application that suddenly stops working. During resolution, they realize the issue is unique and should be documented for future reference. Instead of writing a separate article later, they: Add their resolution note to the ticket Click “Publish to Knowledge Base” Select the appropriate category Save the ticket ✅ The ticket is now marked complete ✅ A brand new KB article is created — complete with the final resolution ✅ It links directly back to the original ticket for full context You can also build KBs from scratch: Just head to Knowledge Base → New, enter your title, keywords, and details. Choose when to publish — and done. It’s a super efficient way to turn real-world issues into lasting documentation, without doing double work. 🙌

@Mariale_Pulseway Thank you. I was able to get the pkg transferred and installed. However when I run the pulseway-registration command I receive the following crash report: Crash report begins. Anonymous machine information: amd64 15.0-CURRENT FreeBSD 15.0-CURRENT #1 RELENG_2_8_0-n256081-401ec5f685b9: Wed May 21 23:53:51 UTC 2025 root@freebsd:/var/jenkins/workspace/pfSense-CE-snapshots-2_8_0-main/obj/amd64/0q9vjGjc/var/jenkins/workspace/pfSense-CE-snapshots-2_8_0-main/sources/FreeBSD-src-RE Crash report details: PHP Errors: [06-Jun-2025 13:16:05 America/Chicago] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 4096 bytes) in /usr/local/www/diag_command.php on line 174 No FreeBSD crash data found. Any idea what I'm doing wrong? This box has a 4790k, 16GB of DDR3 RAM, and a 1TB HDD RAID1 installed.

Hey @mchristensen - We don't have a KB article for this as of now. However, the only difference in the installation process when compared to the Linux/Ubuntu article we have is the 1st command. In Ubuntu we use "wget <download link>" In PfSense we use "fetch <download link>" Here's the Linux article for clarity: https://intercom.help/pulseway/en/articles/2971801-how-to-install-and-configure-pulseway-linux-agent-on-ubuntu-os Fetch download URLPulseway.pkg Pkg install file_name.pkg Pulseway-registration Let me know if this works for you😊

I see that there is a pfSense agent to download under my onboarding downloads tab. I'm just curious as to how I get this installed on my pfSense box? Do I copy via flash drive? Not real sure and would be very helpful with any detailed instructions. Thank you.

@t_llc No worries! Let me know if you need assistance with anything else🙂

I think the root cause was an Intune policy that was overriding this. My mistake.

Hey @MrMattiPants - I understand. Let's try the workflow and let me know if you're still having the same issue after.

Sure, I don't mind testing out a Workflow. However, it does look like both Tasks and Workflows both allow you to Set the Time Zone, etc. Regardless, I'll give it a try and get back to you on the results. Thank You.