Terry Nixon Posted October 22, 2013 Share Posted October 22, 2013 Hello ever since upgrading my machine to Windows 8.1 the PcMonitor service no longer automatically starts. I did confirm that the service is set to start automatically. I have also uninstalled and reinstalled a few times. If I start the service manually it works. My event logs show: Log Name: Application Source: Windows Error Reporting Date: 10/22/2013 11:31:47 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: xxxxxxxx Description: Fault bucket 136968820, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: PCMonitorSrv.exe P2: 4.0.4.0 P3: 5264088a P4: ntdll.dll P5: 6.3.9600.16408 P6: 523d5305 P7: c0000005 P8: 000000000005b459 P9: P10: Fault bucket 136968820, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: PCMonitorSrv.exe P2: 4.0.4.0 P3: 5264088a P4: ntdll.dll P5: 6.3.9600.16408 P6: 523d5305 P7: c0000005 P8: 000000000005b459 P9: P10: Attached files: C:\Windows\Temp\WER3588.tmp.appcompat.txt C:\Windows\Temp\WER35D7.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PCMonitorSrv.exe_78348e527734756114765f530337863bd143a43_84b5484f_cab_087c35d5\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PCMonitorSrv.exe_78348e527734756114765f530337863bd143a43_84b5484f_cab_087c35d5\triagedump.dmp These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PCMonitorSrv.exe_78348e527734756114765f530337863bd143a43_84b5484f_044cfb4d Analysis symbol: Rechecking for solution: 0 Report Id: 4c7026cc-3a5b-11e3-bf47-94de806b51c4 Report Status: 0 Hashed bucket: f133cc2496a12213ab73d88630af4164 Link to comment Share on other sites More sharing options...
Marius Posted October 23, 2013 Share Posted October 23, 2013 Hi Terry, Please download and run the .NET Framework Repair Tool from: http://www.microsoft.com/en-us/download/details.aspx?id=30135 Let us know if it fixes the issue. Link to comment Share on other sites More sharing options...
Terry Nixon Posted October 24, 2013 Author Share Posted October 24, 2013 It did not fix the issue. However I do see that the service attempted to start with the below errors. Faulting application name: PCMonitorSrv.exe, version: 4.0.4.0, time stamp: 0x5264088a Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305 Exception code: 0xc0000005 Fault offset: 0x000000000005b459 Faulting process id: 0xbfc Faulting application start time: 0x01ced0c55534a6a2 Faulting application path: C:\Program Files\PC Monitor\PCMonitorSrv.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 96019639-3cb8-11e3-bf4f-94de806b51c4 Faulting package full name: Faulting package-relative application ID: Second Error ----------------- Application: PCMonitorSrv.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at System.Net.UnsafeNclNativeMethods+SafeNetHandles_SECURITY.EnumerateSecurityPackagesW(Int32 ByRef, System.Net.SafeFreeContextBuffer_SECURITY ByRef) at System.Net.SafeFreeContextBuffer.EnumeratePackages(System.Net.SecurDll, Int32 ByRef, System.Net.SafeFreeContextBuffer ByRef) at System.Net.SSPIWrapper.EnumerateSecurityPackages(System.Net.SSPIInterface) at System.Net.SSPIWrapper.GetVerifyPackageInfo(System.Net.SSPIInterface, System.String, Boolean) at System.Net.Security.SecureChannel..ctor(System.String, Boolean, System.Net.SchProtocols, System.Security.Cryptography.X509Certificates.X509Certificate, System.Security.Cryptography.X509Certificates.X509CertificateCollection, Boolean, Boolean, Boolean, System.Net.Security.EncryptionPolicy, System.Net.Security.LocalCertSelectionCallback) at System.Net.Security.SslState.ValidateCreateContext(Boolean, System.String, System.Security.Authentication.SslProtocols, System.Security.Cryptography.X509Certificates.X509Certificate, System.Security.Cryptography.X509Certificates.X509CertificateCollection, Boolean, Boolean, Boolean) at System.Net.TlsStream.ProcessAuthentication(System.Net.LazyAsyncResult) at System.Net.TlsStream.Write(Byte[], Int32, Int32) at System.Net.ConnectStream.WriteHeaders(Boolean) at System.Net.HttpWebRequest.EndSubmitRequest() at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory`1+HttpRequestChannel+HttpChannelRequest[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].WaitForReply(System.TimeSpan) at System.ServiceModel.Channels.RequestChannel.Request(System.ServiceModel.Channels.Message, System.TimeSpan) at System.ServiceModel.Channels.ServiceChannel.Call(System.String, Boolean, System.ServiceModel.Dispatcher.ProxyOperationRuntime, System.Object[], System.Object[], System.TimeSpan) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(System.Runtime.Remoting.Messaging.IMethodCallMessage, System.ServiceModel.Dispatcher.ProxyOperationRuntime) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(System.Runtime.Remoting.Messaging.IMessage) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32) at MM.Monitor.Service.ServerService.IServer.GetServerInfo() at . () at .[1](System.Object, System.Timers.ElapsedEventArgs) at System.Timers.Timer.MyTimerCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 24, 2013 Administrators Share Posted October 24, 2013 The .NET problem was not removed. First write down all the .NET Frameworks you have installed on your machine (Look in c:\windows\microsoft.net\framework64 I guess, then try removing all .NET frameworks using the .NET removal tool (link). After you removed the .NET frameworks reinstall them back. Try avoiding making any restarts in the mean time. I don't think windows 8.1 likes that you remove it's .net fw. Warning: This is an experimental action. I cannot guarantee that will work well on 8.1 as I only tested it out on windows 7. Good luck, Paul. Link to comment Share on other sites More sharing options...
Terry Nixon Posted October 24, 2013 Author Share Posted October 24, 2013 Here is what I've done so far: Uninstalled PCMonitor Follow these steps if you are running Windows 8: Swipe in from the right edge of the screen, and then tap Search.Note If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Tap or click Settings, and then enter the name of the app you want to find. Tap or click Uninstall a program Tap or click Turn Windows features on or off Tap or click to unselect the box for .Net framework 3.5 (includes .Net2.0 and 3.0) Tap or click OK and click Close when the uninstall is complete. Tap or click to close the Uninstall a program window. I also selected the option to uninstall .NET Framework 4.5 Advanced Services. And then DISM /Online /Cleanup-Image /RestoreHealth I then rebooted and re-installed PCMonitor. I still have the same issue. Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 25, 2013 Administrators Share Posted October 25, 2013 Try running: sfc /scannow Then restart your computer. I strongly believe that the upgrade process has corrupted the ntdll.dll on your operating system and the repair wizards are not detecting the corruption. If this doesn't fix the problem my only other advice is to perform a clean reinstall of your operating system without performing any upgrades except windows update but no upgrades from windows 8 to 8.1. Good Luck, Paul Link to comment Share on other sites More sharing options...
Terry Nixon Posted October 27, 2013 Author Share Posted October 27, 2013 sfc /scannow did not detect any corruption. However I was able to fix the issue using the same command. I renamed the ntdll.dll file and then ran sfc /scannow to force the system to create a new ntdll.dl file. I then repair installed pcmonitor. Thanks Paul 1 Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 27, 2013 Administrators Share Posted October 27, 2013 Thanks for posting the solution. Link to comment Share on other sites More sharing options...
Alexis Filios Posted October 29, 2013 Share Posted October 29, 2013 Hello same problem here. since upgrading my machine to Windows 8.1 the PcMonitor service no longer automatically starts. Please inform how to rename ntdd.dll to apply Terry's solution. Thanks Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 29, 2013 Administrators Share Posted October 29, 2013 Step 1. Locate ntdll in your system drive\windows\system32 folder. Step 2. Run cmd as an administrator. Step 3. Execute: takeown /f systemdrive:\windows\system32\ntdll.dll Step 4. Execute: icacls systemdrive:\windows\system32\ntdll.dll /grant yourusername:f Step 5. Rename ntdll.dll to something else: move systemdrive:\windows\system32\ntdll.dll systemdrive:\windows\system32\ntdll.dll.old Step 6: Execute sfc /scannow Execute the steps at your own risk, always make a full backup before messing with system files. Paul. Link to comment Share on other sites More sharing options...
Alexis Filios Posted October 31, 2013 Share Posted October 31, 2013 Paul, thanks for the instuctions. Still same issue after creating a new ntdll.dll file. I have reinstalled PcMonitor without resolving the problem. Link to comment Share on other sites More sharing options...
Terry Nixon Posted November 1, 2013 Author Share Posted November 1, 2013 My issue has appeared again. I am convinced there is an issue with the client itself and being incompatible with 8.1. Faulting application name: PCMonitorSrv.exe, version: 4.1.0.0, time stamp: 0x526beb33 Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305 Exception code: 0xc0000005 Fault offset: 0x000000000005b459 Faulting process id: 0x4a4 Faulting application start time: 0x01ced681f7c126e6 Faulting application path: C:\Program Files\PC Monitor\PCMonitorSrv.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 388d9223-4275-11e3-bf65-94de806b51c4 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Marius Posted November 1, 2013 Share Posted November 1, 2013 It has nothing to do with the agent. We have over 10,000 Windows 8.1 systems monitored so far with the same agent, all working. Here are some other reports from other software WITH the same issue: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-pro-explorerexe-crashes-ntdlldll-module/e34b27fe-bf81-4347-a058-6441e96cd142?tab=question&status=AllReplies&status=AllReplies%2CAllReplies http://community.avid.com/forums/p/123585/709660.aspx http://omgili.com/thread/0xd.sZhj5je.krt0vaog619QWi3lsNohVBH0WDwHtzgjuFFBg6IbSRSCdWK_9ulQvox8Qy3TBLuIJOlz1BoyNcgis3VxzZRc/ Link to comment Share on other sites More sharing options...
Marius Posted November 3, 2013 Share Posted November 3, 2013 Could you please uninstall the current version and install the latest one available on our web site and try? Link to comment Share on other sites More sharing options...
Daniel Ramsay Posted November 11, 2013 Share Posted November 11, 2013 I was unable to install the most recent version on my newly rebuild 8.1 workstation. The installer gave me the error of - There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. I found this workaround from similar issues to be the fix- ------------- I had the exact same problem. The solution is to go into c:\users\"username"\AppData\Local\ then right click on "temp" and choose "properies". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights. After that it'll work ------------- I would imagine you getting the same scenario that the program isn't launching after an 8.1 upgrade? Maybe give the permissions trick a try and see if that helps? Link to comment Share on other sites More sharing options...
Terry Nixon Posted November 12, 2013 Author Share Posted November 12, 2013 I installed the new client and will keep you posted on the results. Link to comment Share on other sites More sharing options...
Marius Posted November 12, 2013 Share Posted November 12, 2013 Thank you Terry. Link to comment Share on other sites More sharing options...
Terry Nixon Posted November 12, 2013 Author Share Posted November 12, 2013 So the client is working however according to my logs it seems to experience a crash and then restarts itself successfully. Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: PCMonitorSrv.exe P2: 4.1.1.0 P3: 527d2d13 P4: ntdll.dll P5: 6.3.9600.16408 P6: 523d5305 P7: c0000005 P8: 000000000005b459 P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PCMonitorSrv.exe_a5e5112b1a7c7d7e992382fea2c9fb048cc5e_1878e40f_08fc3345 Analysis symbol: Rechecking for solution: 0 Report Id: b62cc163-4bda-11e3-bf9c-94de806b51c4 Report Status: 4100 Hashed bucket: Faulting application name: PCMonitorSrv.exe, version: 4.1.1.0, time stamp: 0x527d2d13 Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305 Exception code: 0xc0000005 Fault offset: 0x000000000005b459 Faulting process id: 0x6fc Faulting application start time: 0x01cedfe7752cc046 Faulting application path: C:\Program Files\PC Monitor\PCMonitorSrv.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: b62cc163-4bda-11e3-bf9c-94de806b51c4 Faulting package full name: Faulting package-relative application ID: Application: PCMonitorSrv.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at System.Net.UnsafeNclNativeMethods+SafeNetHandles_SECURITY.EnumerateSecurityPackagesW(Int32 ByRef, System.Net.SafeFreeContextBuffer_SECURITY ByRef) at System.Net.SafeFreeContextBuffer.EnumeratePackages(System.Net.SecurDll, Int32 ByRef, System.Net.SafeFreeContextBuffer ByRef) at System.Net.SSPIWrapper.EnumerateSecurityPackages(System.Net.SSPIInterface) at System.Net.SSPIWrapper.GetVerifyPackageInfo(System.Net.SSPIInterface, System.String, Boolean) at System.Net.Security.SecureChannel..ctor(System.String, Boolean, System.Net.SchProtocols, System.Security.Cryptography.X509Certificates.X509Certificate, System.Security.Cryptography.X509Certificates.X509CertificateCollection, Boolean, Boolean, Boolean, System.Net.Security.EncryptionPolicy, System.Net.Security.LocalCertSelectionCallback) at System.Net.Security.SslState.ValidateCreateContext(Boolean, System.String, System.Security.Authentication.SslProtocols, System.Security.Cryptography.X509Certificates.X509Certificate, System.Security.Cryptography.X509Certificates.X509CertificateCollection, Boolean, Boolean, Boolean) at System.Net.TlsStream.ProcessAuthentication(System.Net.LazyAsyncResult) at System.Net.TlsStream.Write(Byte[], Int32, Int32) at System.Net.ConnectStream.WriteHeaders(Boolean) at System.Net.HttpWebRequest.EndSubmitRequest() at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory`1+HttpRequestChannel+HttpChannelRequest[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].WaitForReply(System.TimeSpan) at System.ServiceModel.Channels.RequestChannel.Request(System.ServiceModel.Channels.Message, System.TimeSpan) at System.ServiceModel.Channels.ServiceChannel.Call(System.String, Boolean, System.ServiceModel.Dispatcher.ProxyOperationRuntime, System.Object[], System.Object[], System.TimeSpan) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(System.Runtime.Remoting.Messaging.IMethodCallMessage, System.ServiceModel.Dispatcher.ProxyOperationRuntime) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(System.Runtime.Remoting.Messaging.IMessage) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32) at MM.Monitor.Service.ServerService.IServer.GetServerInfo() at . () at .(System.Object, System.Timers.ElapsedEventArgs) at System.Timers.Timer.MyTimerCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.TimerQueueTimer.CallCallback() at System.Threading.TimerQueueTimer.Fire() at System.Threading.TimerQueue.FireNextTimers() Fault bucket -320202476, type 5 Event Name: FaultTolerantHeap Response: Not available Cab Id: 0 Problem signature: P1: PCMonitorSrv.exe P2: 4.1.1.0 P3: 527D2D13 P4: ffffbaad P5: P6: P7: P8: P9: P10: Attached files: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH61A8.tmp\fthempty.txt These files may be available here: Analysis symbol: Rechecking for solution: 0 Report Id: bd612572-4bda-11e3-bf9c-94de806b51c4 Report Status: 0 Hashed bucket: 3d965f26b0222103c257bd09a1178d35 Link to comment Share on other sites More sharing options...
ahoj Posted November 15, 2013 Share Posted November 15, 2013 We have the same problem after upgrading to Windows Server 2012 R2, on all upgraded servers. Link to comment Share on other sites More sharing options...
Marius Posted November 16, 2013 Share Posted November 16, 2013 Unfortunately this is NOT a PC Monitor problem but a Microsoft .NET Framework issue and it only affects certain systems that are upgraded from Windows 8 to Windows 8.1 or Windows Server 2012 to Windows Server 2012 R2. We are still looking for a solution here and we are in contact with Microsoft on this. As soon as we have more info we will let you know. Link to comment Share on other sites More sharing options...
Marius Posted December 5, 2013 Share Posted December 5, 2013 Hi, We've just released a new Windows Agent - 4.1.2. - can you please install it? It should fix this issue. Link to comment Share on other sites More sharing options...
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