Jump to content

Unable to login to Windows 8 App


Mark Hall

Recommended Posts

When attempting log login to the windows 8 app I see this message: "Sign In Error one or more errors occurred".

 

I have checked Windows Event Viewer -> Custom Views -> ServerRoles -> Administrative Events and found not events related to this logon attempt.

 

I do have an Enterprise License. Both the PCMonitor Server and the Windows 8 computer are on the same subnet.

 

Link to comment
Share on other sites

  • 2 weeks later...

All of my computers (and Servers) use the FQDN as the "Server Address:" without any issue. I have also tried the IP address for the "Server Address" without any luck. User ID and Password are know to be correct. I have tested with Firewalls disabled still no joy. Do I need to setup any rights to use the Windows 8 interface?

Link to comment
Share on other sites

  • 2 weeks later...

Hi,

 

I'm having the same problem :-(

 

More information :

- the same on Windows 8 and Windows 8.1

- no connection is made on the server (verified with Wireshark and IIS logs)

- pcmonitor.mydomain.tld pointing to the internal IP address (tried A record, cname record and even hosts file)

- no problem to acces by web interface or with the agent

 

This problem is very important for me as the main function I'm looking for is Windows 8 app ...

 

I'm available for any debugging help.

 

Best regards

Link to comment
Share on other sites

  • 5 months later...
  • Administrators

This was not an issue to begin with. 

 

For the Enterprise Server version It was related to the way the DNS resolved the server address.

 

Can you please email support with the error message, we will try to assist.

 

Thank you!

Link to comment
Share on other sites

it's the exact error message from the first post, thats all it says.  i have tried the local IP and the FQDN and it's the same no matter what.  i will send an email, but the error message is no different than whats posted in the first post.

Link to comment
Share on other sites

  • 3 months later...

i can't believe this is still and issue, yes i know you say it's not, but i can login with any other version of the pulseway client on my LAN except for the windows 8 app, so your telling me it's a DNS issue, then why does it only affect windows 8 app?

Link to comment
Share on other sites

  • Administrators

I know it's hard to believe but this is not a Pulseway app issue - and surely it's not under our control or we would have done something about it to fix it.

 

Try to take your Windows 8 device outside your network and see if it connects. 

From our experience, and we had about 3 or 4 cases, it was always about the network settings. Also, edit your Windows 8 hosts file and manually add the IP / name there and try.

 

Hope this helps.

 

Marius

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...