Unable to login to Windows 8 App

[Mark Hall]

When attempting log login to the windows 8 app I see this message: "Sign In Error one or more errors occurred".

 

I have checked Windows Event Viewer -> Custom Views -> ServerRoles -> Administrative Events and found not events related to this logon attempt.

 

I do have an Enterprise License. Both the PCMonitor Server and the Windows 8 computer are on the same subnet.

 

[Marius]

Have you entered the dedicated server address at login?

[Hermann Andrason]

I´m having the same problem. Can it be that free subscribers can't login with Windows8 clients?

[Marius]

No, there is no such limitation.

 

It could be a wrong username/password or some sort of problem connecting (firewall / proxy block).

[Mark Hall]

Yes, I have entered the FQDN and the User ID and Password are correct. The windows 8 computer is on the same subnet as the PCMonitor Enterprise Server.

[Paul]

This happens when the FQDN resolves to your public ip and your NAT doesn't support loopback packets.

 

Please refer to this post: http://forum.pulseway.com/topic/951-new-user-need-help-with-installation/?p=3868

[Mark Hall]

All of my computers (and Servers) use the FQDN as the "Server Address:" without any issue. I have also tried the IP address for the "Server Address" without any luck. User ID and Password are know to be correct. I have tested with Firewalls disabled still no joy. Do I need to setup any rights to use the Windows 8 interface?

[Paul]

No extra rights are required to run the Windows 8 app. Can you reach the web app from a browser on the computer that is causing the problem?

[Mark Hall]

Yes, without any issues.

[jnury]

Hi,

 

I'm having the same problem :-(

 

More information :

- the same on Windows 8 and Windows 8.1

- no connection is made on the server (verified with Wireshark and IIS logs)

- pcmonitor.mydomain.tld pointing to the internal IP address (tried A record, cname record and even hosts file)

- no problem to acces by web interface or with the agent

 

This problem is very important for me as the main function I'm looking for is Windows 8 app ...

 

I'm available for any debugging help.

 

Best regards

[Marius]

Can you please email support? We will try to assist and debug this.

 

Thanks.

[jnury]

Done ;-)

[mguglielmo]

was this ever fixed?  because i am now having this issue as well.  everything worked fine yesterday and now it doesn't.  i'm suppose to demo this today and now i can't, figures.

[Marius]

This was not an issue to begin with. 

 

For the Enterprise Server version It was related to the way the DNS resolved the server address.

 

Can you please email support with the error message, we will try to assist.

 

Thank you!

[mguglielmo]

it's the exact error message from the first post, thats all it says.  i have tried the local IP and the FQDN and it's the same no matter what.  i will send an email, but the error message is no different than whats posted in the first post.

[mguglielmo]

i can't believe this is still and issue, yes i know you say it's not, but i can login with any other version of the pulseway client on my LAN except for the windows 8 app, so your telling me it's a DNS issue, then why does it only affect windows 8 app?

[Marius]

I know it's hard to believe but this is not a Pulseway app issue - and surely it's not under our control or we would have done something about it to fix it.

 

Try to take your Windows 8 device outside your network and see if it connects. 

From our experience, and we had about 3 or 4 cases, it was always about the network settings. Also, edit your Windows 8 hosts file and manually add the IP / name there and try.

 

Hope this helps.

 

Marius