parry Posted January 3, 2013 Posted January 3, 2013 Hi, I've been using PC Monitor a while now but recently I've been uanble to use comamnds (lock, restart, hibernate etc) when a certain computer is on. I can use the wake up feature and it will wake up but I'm unable to use any further commands after this. Any idea what could be causing it? Windows 7 iOS 6.0.1
Marius Posted January 3, 2013 Posted January 3, 2013 Hi, Do you see the commands in the computer details page?
parry Posted January 3, 2013 Author Posted January 3, 2013 Hi Marius, All the commands are there and I have tried disabling and re-enabling them all with no luck.
Marius Posted January 3, 2013 Posted January 3, 2013 Check the "Devices" tab in PC Monitor Manager - looks like your device is not authorised to issue commands.
parry Posted January 3, 2013 Author Posted January 3, 2013 Thanks, all working now! Not sure why they stopped working though as both devices were still in the list, had to remove them and re-add them.
Marius Posted January 3, 2013 Posted January 3, 2013 Most likely because the mobile app installation ID has changed - this happens after a reinstall. In most cases the new ID is being updated automatically on all agents but sometimes we cannot detect the reinstall and you have to manually do this. Paul 1
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