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Can't Run Any Commands On Certain Computer


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I've been using PC Monitor a while now but recently I've been uanble to use comamnds (lock, restart, hibernate etc) when a certain computer is on. I can use the wake up feature and it will wake up but I'm unable to use any further commands after this.

Any idea what could be causing it?

Windows 7
iOS 6.0.1

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Most likely because the mobile app installation ID has changed - this happens after a reinstall. In most cases the new ID is being updated automatically on all agents but sometimes we cannot detect the reinstall and you have to manually do this.

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