Hi!

I am trying to figure out how to create a contract in Pulseway for a service that offers a limited number of tickets to the client.

For example, Service B has a limit of 30 tickets in a yearly contract. If they exceed the number of tickets used, they will be charged for every additional ticket they file. Additionally, I need to track the number of tickets the client has used under the contract.

Is there a way or an alternate solution for this in Pulseway?

Also, I am trying to understand the type of contract in Pulseway, I tried to research the use of every type of contract, but somehow I am not understanding the manual in pulseway.

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets.

As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client.

Let me know if you need anything else😊

Thank you for this suggestion, Mariale. I would like to clarify whether the contract you mentioned is the "Fixed Price Contract".

I am trying to test that on the pusleway system; however, I wasn't able to generate the fixed price on the billing review.
Can you guide me in the Fixed Price Contract, from billing to generating an invoice?

And does Pulseway have a contract that allows me to connect it to the client's asset?
For example, every month my client has to pay for the software they are using.

You can definitely handle this kind of setup in Pulseway, but it may require a bit of customization. One common approach is to create a contract that specifies the 30 tickets as part of the included service and then use automation rules or manual tracking to flag when the limit is reached. After that point, additional tickets can be billed separately.

If you’re looking for a simple and structured way to manage limits and keep things organized, you might also want to explore external solutions or templates to help define your terms clearly—similar to how you’d weigh options like Concrete paving vs pavers TN when planning a project. Having clear boundaries and expectations in your contract will save you time and avoid disputes later on.