Not able to setup Pulseway MacOS Client 9.9 with Legacy account

[JonM]

"Agent Group" is empty on MacOS when trying to configure endpoint.

There are 2 elements configured in the Admin Web Portal but I'm not able to select either. All I see is "No agent groups available" and cannot select a value. I even created a new Site and Agent Group

I am using a Legacy account ('free') so I don't have an instance. I do have 2FA configured but this problem existed earlier today before I activated 2FA.

 

Edited January 31 by JonM
added more details

[Mariale_Pulseway]

Hey @JonM - Thanks for reaching out. I just raised a ticket on your behalf about this situation and the instance situation and someone from our team will contact you shortly😊

[JonM]

14 hours ago, Mariale_Pulseway said:

Hey @JonM - Thanks for reaching out. I just raised a ticket on your behalf about this situation and the instance situation and someone from our team will contact you shortly😊

Thank you very much. I’m just catching up on my emails and seeing the email from 12 hours ago. My bad. Thank you for your help