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Also enable adjusting multiple tickets in Service Desk/Unknown Tickets

AXGui
in General

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Posted

Sometime we receive multiple tickets that are stored in "Unknown Tickets".

In that view it is not possible to adjust multiple tickets; one must do these one by one.

Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?)

  • 3 months later...

Yes, I agree with this. Bulk actions for selected multiple tickets.

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