Sometime we receive multiple tickets that are stored in "Unknown Tickets".
In that view it is not possible to adjust multiple tickets; one must do these one by one.
Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?)
Sometime we receive multiple tickets that are stored in "Unknown Tickets".
In that view it is not possible to adjust multiple tickets; one must do these one by one.
Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?)