Feature request: Make it possible to have manual added hardware assets added to a ticket automaticly

This also relates to this request

We have a lot systems (NAS) that are not managed using RMM.  But we do receive tickets from these systems.

As with RMM managed devices, we want these tickets and the related hardware connected.  Now that is a manual process for every Alert/ticket.  That does not work.

It would be very helpfull if PSA will chack for instance if the "asset tag" or "serialnumber" that is in the hardware asset, can be found in the subject or details.  If found, connect this asset to the ticket/alert.  Or any other way, as long as it is automatic.

Edited July 9, 2024Jul 9 by AXGui