I'm a HUGE Pulseway fan and advocate. Been using the product since 2013. But I'm getting really frustrated trying to find accurate information/instructions.

[Stephen Hammond]

For the first time, we are trying to manage the Pulseway agent using policies rather than touching every agent manually. Where are current and accurate instructions for how to do this? We have an on-premise instance running v9.5.1.

The tutorial video (under training center) feels like a nice marketing overview, but it reflects a previous version, so some details are inaccurate, and it is an overview. It doesn't provide enough information to actually create a new policy from the Web App.

The Help Center has a whole section devoted to "Policies and Agent Configurations", but I still haven't found one article that actually provides the information I need for creating my first policy and modifying the configuration.

An example:

When I go to ADMINISTRATION/Configuration/Policies and click "Create New Policy", the very first screen asks me to select a "policy type". What's this? I see no mention of it in any of the documentation I've seen so far. I chose "Device Configuration" and clicked "Next". Now I see Device Type, OS Type, and Manufacturer. Huh? But since all three sections indicate that this is a "root level" policy, there's nothing I can do here except assign the policy to some endpoints, which I don't want to do yet (that's putting the cart before the horse). So I click "Next" and I have the option of assigning a profile. I haven't made any profiles and don't even know what they are at this point, so again, there's nothing I can do at this point, so I "Save". Now I go to edit the newly created policy and I have no more options that I did the first pass through.
I then created a "Monitoring" policy, but this offers the same options as the "Device Configuration" policy. Searching the forums hasn't led me to anything helpful yet either.

Where are all the settings that I can choose to enable or disable? Why does all the documentation I'm finding appear to be out of date? If Pulseway is going to change stuff, then the documentation should be kept current to reflect the changes.

We just signed a 3-year deal for 2500 endpoints, and I am astonished at how frustrated I've become trying to setup some pretty simple and basic things. My time is WAY to valuable to have to spend hours and hours guessing and doing trial and error.

May I please get some help?

Thank you,

Stephen

Edited April 4 by Stephen Hammond
fixing typos

[Anne]

Hey @Stephen Hammond

Stefan from Pulseway here, Thanks for bringing this to my attention and I'm sorry that you have been running into such issues, I have just reached out to our product specialist in hopes they can assist swiftly but, I think you would really benefit from a demo of the issues you are facing with one of them! 

If this is something you are interested in I can definitley arrange one for you all I need is you Pulseway email. In the meantime we also have a video on our new policy engine here if this works as well:

Let me know if this suits and if so I can get it sorted as soon as possible. 

Thanks, 
Stefan 

[Stephen Hammond]

Stefan,

Thank you for your response. That video is helpful. Where is that video found in Resource Center or Help Center? And is there additional proper documentation (more than an overview video) for the redesigned Policies, or is that video the only resource?

I would also like to suggest that Pulseway start making notes within support articles and such that indicate for which version(s) of the product the information applies.

As far as setting up a demo with a product specialist, I'd prefer to defer that decision for a bit longer. Having access to good documentation is by far my preference, but at some point I just need to get things done. I'll circle back later today when I have more time allocated to this project.

Kind regards,

Stephen

[Anne]

Hi @Stephen Hammond

Here is a link to the Pulseway policies section within out knowledge base: https://intercom.help/pulseway/en/?q=policies in here there are a bunch of up to date artcles regarding all you need to know about Policies and how they work! We also have a whole over view of the release notes and policy change on our what's new page here: https://www.pulseway.com/new

The video I sent you is a apart of a project we have coming up where we will have a collection of videos for each feature and once this is complete I will let you know as soon as possible! 

I hope this info helps and if you need anything else from me please let me know! 

Thanks, 
Stefan