3rd party patching failing frequently (SMScriptException (3): Error in script.)

[at26574]

Is anyone else getting frequent errors from 3rd party patching? Attached is an example, which seems to be happening since Pulseway 9.3. 

Edited September 19, 2023 by at26574
Additional screenshot added

[Matt-SWiFi]

Yes, I also frequently see these same errors across multiple sites and organizations.

[Anne]

Hi @Matt-SWiFi and @at26574

Thanks for reaching out and bringing this to my attention. 

I'm going to elevate this issues with support so if you could both send me you Pulseway email ID's I can CC you both in the support correspondence. 

Thanks, 
Stefan 

[Nick Praechter]

This is also happening to me, it very frustrating and seems to only be happening with Microsoft products in the past few weeks. Not sure where to get the full log from

 

Oct 2, 2023, 4:38:40 PM

Application Microsoft Office 365 Enterprise (Current) (16.0.16827.20130) failed to install.

SMScriptException (3): Error in script.

[juls07]

Tengo el mismo problema específicamente con el software empresarial Office 365, para aplicaciones Word, Power Point y Excel.

I would like to know if there is any update for this error.

 

[Anne]

Hi @Nick Praechter & @juls07

I raised a ticket on behalf of the OP but I can of course rather another one in both of your names, All you have to do is email me your Pulseway email ID and I can get that sorted for you. 

Thanks, 
Stefan 

[Nick Praechter]

Issue was resolved for me through a support ticket and development. 

Thanks @StefanMcl_Pulseway

 

Edited October 16, 2023 by Nick Praechter

[Lukasz]

Hi, I'm experiencing the same issue. Microsoft products haven't been updating for several days.

[Anne]

Hi @Lukasz 

I have just raised a ticket in your name, since this issue was solved by dev they might need to look into it further hence the ticket. 

Thanks, 
Stefan 

[David Hoffman]

I'd like to request raising a ticket as well. I have been receiving these same errors and trying to troubleshoot.

[Anne]

Hi @David Hoffman

Thanks for reaching out I just raised a separate ticket for you as well, Thanks for letting me know! 

All the best, 
Stefan 

[Geoff Malone]

We are also having this same error for Custom Titles! This is a MAJOR ISSUE! If you are counting on the RMM to install AV, this creates a MAJOR VULNERABILITY!!

-Geoff

[Anne]

HI @Geoff Malone

Thanks for reaching out, Can I ask if you this is a Microsoft based AV? either way we are currently investigating this issue and I will let you know as soon as I have more information!

Thanks,

Stefan 

[at26574]

We are still getting errors for multiple things, like Forticlient VPN and Teamviewer. I've submitted diagnostic logs and had live support sessions with members of Pulseway support, and it feels like this is going nowhere. Just had to set up yet another live support session for these issues, which I expect will produce nothing. 

How can we rely on Pulseway for addressing vulnerabilities through third party patching when it fails to work consistently?

 

[Tryp1c_ac3]

we are also getting issues with this

 

 

 

[Anne]

Hey @at26574, Apologies that this issues is taking so long, could you please forward me your support ticket number so that I can follow up. 

@Tryp1c_ac3 Could you also forward me your Pulseway email id so that I can raise a ticket for you too, just in case your issues are cause by separate things. 

Thanks a mill, 
Stefan 

[Ondrej Patrovic]

Hi @StefanMcl_Pulseway

Have there been any updates on the issue? We're seeing this problem in our organization as well. Most, if not all 3rd party applications are not being patched by Pulseway. This is a pretty serious issue, as many of these applications have unpatched vulnerabilities. We've just reached out to our account manager as well.

Edited April 24 by Ondrej Patrovic

[Ondrej Patrovic]

It seems like it's time to start looking at alternatives. I cannot recommend Pulseway in good conscience anymore. We've been unable to get an answer on here or from our account manager within the last 24 hours, on a clearly very critical issue. An issue which appears to affect many clients, not just ourselves. Instead of focusing so much on new features and automation, why not make sure your core features are working properly first.

Edited April 24 by Ondrej Patrovic

[Sanjeev]

On 10/4/2023 at 2:11 PM, StefanMcl_Pulseway said:

Hi @Nick Praechter & @juls07

I raised a ticket on behalf of the OP but I can of course rather another one in both of your names, All you have to do is email me your Pulseway email ID and I can get that sorted for you. 

Thanks, 
Stefan 

It's great to see your proactive approach in resolving the issue! Offering to raise another ticket on behalf of both parties simplifies the process, ensuring efficient resolution.

[JChiz4761]

Could I also open a ticket? I've been receiving this error with frequency lately. 

[Paul]

Hi @JChiz4761,

Can you please reach out to support@pulseway.com? We'll be happy to assist!

-Paul