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How to remove Items from Billing


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I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:

You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.


I have no problem adding licenses but removal is a problem.  I've sent a two emails in the last two months to my Account Manager with no response.


Anybody know how to remove the Servers?


Thanks, appreciate it.






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  • 4 months later...

I'm getting the same issue, however it is around 20 endpoints and webroot licenses.

What was the resolution to this?

I tried sending a chat message however haven't received a response in two days.

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