We would like to see the last few tickets for a client when entering a new ticket.

When a client calls, we ask if they have a ticket, we start a new ticket and help the client.  We find that we end up with multiple duplicate tickets for the same issue.  (ie. Client sends in a ticket via email, then calls the service desk as they are in a rush.)

In other ticket systems we have used, when entering a ticket, we get a popup showing the last X (normally 5) tickets for that company and user.

Ie.  We enter the company name, the popup (side bar) shows the last 5 tickets for this company.

Ie. Then when we choose the user we are working with, the popup (side bar) filters the company showing only the tickets for this specific user.

Hey @Gary Haberl, thanks for your valuable inputs again, please feel free to add your requests to our product roadmap page. Thank you!

On 12/16/2021 at 5:35 AM, Jamie Taylor said:

Hey @Gary Haberl, thanks for your valuable inputs again, please feel free to add your requests to our product roadmap page. Thank you!

Thank you Jamie,

I did add my 2 suggestions to that site, and now I can not find them.  Is there a process I need to go through to be authorized to post to this site, or is there a way to search for my requests.  I did use the search and cant find them.

Gary

Hey @Gary Haberl, our dev team will look into it and approve the suggestions as they come. So you should be seeing it there eventually.