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Search service ticket via time entries.

Gary Haberl
in General

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Posted

Need to search ticket to find work done that is posted in tech notes.

We are having issues finding work performed for clients in the PSA search.  The issue is that the ticket “Title” and “Details” do not always include the data you are searching for.  (ie. When working with a supplier, we get info from them (ticket numbers or data) that we put in a ticket and can not search for.)

  • It would be nice to also search the “Time Logs” – Notes and Internal Notes fields for key words to find data.

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