Email notification from Service Desk

[TonySoda]

Good morning,

Although new to Pulseway I have used Service Desk software from many different vendors.  What I am missing with Pulseway is email notifications of response to tickets I am dealing with.  I'm sure there is a simple way to accomplish this, but I can't seem to find it.

Any help would be greatly appreciated.

Thanks
T

[Paul]

Hi Tony,

Are you referring to the Pulseway PSA? If so, you will need to enable a workflow for that under Admin -> Business Process -> Workflows (like 'Notify Client when a Note is Added').

-Paul

[TonySoda]

Thanks.