Posted December 15, 20204 yr Good morning, Although new to Pulseway I have used Service Desk software from many different vendors. What I am missing with Pulseway is email notifications of response to tickets I am dealing with. I'm sure there is a simple way to accomplish this, but I can't seem to find it. Any help would be greatly appreciated. Thanks T
December 15, 20204 yr Administrators Hi Tony, Are you referring to the Pulseway PSA? If so, you will need to enable a workflow for that under Admin -> Business Process -> Workflows (like 'Notify Client when a Note is Added'). -Paul
Create an account or sign in to comment