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PSA support experience poor

Posted

When opening a ticket for PSA related issues, the support experience is very frustrating. The front-line techs seem to to have limited in-depth knowledge of PSA advanced features and always report they will reach out to back-end PSA team. The replies take days and often the original issue was completely lost in handoff. Is there a better route to access timely and helpful assistance for PSA (not RMM) related issues?

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Matt, 

I highly suggest you contact your account rep. We have also had these issues on the RMM side. Your rep may be able to help.

  • 2 weeks later...

Hi Matt,

Well, I don't think you the only one with this issue. ;) I have not had RMM issues and answers, but the PSA is a different story.  Yes, talk to your sales rep for help with this.

Gary

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