Matt Wilson Posted September 8, 2020 Posted September 8, 2020 When opening a ticket for PSA related issues, the support experience is very frustrating. The front-line techs seem to to have limited in-depth knowledge of PSA advanced features and always report they will reach out to back-end PSA team. The replies take days and often the original issue was completely lost in handoff. Is there a better route to access timely and helpful assistance for PSA (not RMM) related issues?
Inevat - Michael Jones Posted September 10, 2020 Posted September 10, 2020 Matt, I highly suggest you contact your account rep. We have also had these issues on the RMM side. Your rep may be able to help.
Gary Haberl Posted September 22, 2020 Posted September 22, 2020 Hi Matt, Well, I don't think you the only one with this issue. I have not had RMM issues and answers, but the PSA is a different story. Yes, talk to your sales rep for help with this. Gary
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