JamesP Posted September 19, 2019 Share Posted September 19, 2019 Something has changed in Kaspersky client version - 10.3.3.275 It is blocking the edit of a config file in the Users Apddata local folder - causing the app to crash This works with earlier versions of Kaspersky (10.2.5.3201) Excluding folders and applications etc makes no difference. The only thing that works is to reboot the server - having told Kasperksy not to run at all - then all is fine. Help please ! Thanks Link to comment Share on other sites More sharing options...
Administrators Paul Posted September 20, 2019 Administrators Share Posted September 20, 2019 Hi James, Please run the GSI report (link) and send it to me at paul.csiki [at] pulseway [dot] com and if possible include an export of Process Monitor showing the process trying to touch the AppData folder and getting access denied. If you need help with that I can run both myself through a remote session. I will then forward both to Kaspersky Labs for investigation. -Paul Link to comment Share on other sites More sharing options...
JamesP Posted September 20, 2019 Author Share Posted September 20, 2019 Done - please confirm you have received OK. For others - it appears that disabling Self defense is a work around Thanks Link to comment Share on other sites More sharing options...
Staff Chris Posted October 11, 2019 Staff Share Posted October 11, 2019 Hi @James P, Please try to use this patch to see if the issue is resolved: You can download it here: https://box.kaspersky.com/f/6a39cd8916634d4d9c3c/?dl=1 Manual installation via GUI: Extract the archive and run pf3529.msp. Follow the installation wizard. Reboot the computer (this step is important). Right-click on a Kaspersky icon in system tray and select "About". In the “About” window check the Kaspersky version. If the patch was installed correctly the private fix number is displayed in brackets (e.g. Version: 10.3.0.6294 (pf3529)). Please let us know how it goes. Link to comment Share on other sites More sharing options...
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