Asset Information

[peter.marshall]

Afternoon

It would be great if we could make Asset Info available when devices are offline.

For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy.

If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required

Cheers

peter

 

Example

DAVID-O-MIIX

Windows 10 Pro Offline

Offline since 11 minutes ago

Asset Info

 

System

• DAVID-0-MIIX

  Name
• LENOVO

  Manufacturer
• 20M3

  Model
• x64-based PC

  Type
• Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

  CPU
• 1

  Number of Processors
• 8

  Number of Logical Processors
• DAVID-O-MIIX

  DNS Host Name
• TEST.local

  Domain
• Administrator

  Owner Name
• LM_Workstation, LM_Server, NT, Potential_Browser

  Roles
• OK

  Status

BIOS

• YD05UDx7

  Serial Number
• 6NCN33WW

  Name
• LENOVO

  Manufacturer
• 6NCN33WW

  SMBIOS Version
• 3

  SMBIOS Major Version
• 0

  SMBIOS Minor Version
• LENOVO - 1

  Version
• Monday, 12 November 2018 1:00 PM

  Release Date
• OK

  Status
• 6NCN33WW

  Description

Operating System

• Windows 10 Pro

  Name
• 10.0.17763.0

  Version
• Multiprocessor Free

  Build Type
• systemadmin

  Registered User
• NF6EE-QH89W-F8WST-WWXZ4-WFG6P

  Product Key
• 00330-50000-00000-AAOEM

  Serial Number
• 0

  Service Pack Major Version
• 0

  Service Pack Minor Version
• \Device\HarddiskVolume3

  System Device
• C:\WINDOWS\system32

  System Directory
• C:\WINDOWS

  Windows Directory
• Monday, 11 March 2019 12:40 PM

  Install Date
• Monday, 20 May 2019 4:30 PM

  Local Date and Time
• Monday, 20 May 2019 8:10 AM

  Last Boot Up Time
• test\anton.rider

  Last Logged On User

[AC_Martin_J]

Yep, this is great! I suppose some information can be extracted from a report, but having the information stored on each system in the GUI would improve the daily workflow.

[Yanger]

YES! This would be great! I have had a few computer die on me and It would have been a great help to be able to view the most recent installed software

[jrtaylor3]

We have had the same issue and local IP as well as External IP address is also relevant. 

[Chris]

Hi All,

Thank you for your suggestion we will consider the possibility to introduce this option into the future.

In a mean time you will need to generate reports to extract this information. Note: reports are not updated instantly, therefore if are you looking for recently installed applications, then these applications will show up only after 24 hours on the report.

[Damian Lynch]

Was this ever looked at as a feature?

 

[Anne]

Hey @Damian Lynch - I just tried it out on the platform now and can see it for all my offline devices. I can see their asset info including Make, Model, and serial number in case you need to log a warranty case. 

If you need help finding it, feel free to send an email to marketing@pulseway.com