If you create a new ticket (post date of service), you can add a travel expense for a date before ticket creation. You can also change the expense date successfully if done from the expense entry inside the ticket. However, if you go to "My Expense Reports" and open the expense and try to change the date to before ticket creation, there is an error "cannot create expense before ticket creation date". Its easier to do this from My Expense Report and you should never be prevented from adding an expense dated before ticket creation.

 

Thanks

Edited June 6, 20187 yr by Matt Wilson

Hi Matt,

Please send us at support@pulseway.com the screenshots showing:

1. the expense entry and dates

2. the error message which you are getting when you try to generate the report.