Issues with receiving emails from PSA?

[AndyR]

I have set up a workflow rule to send me an email whenever a new RMM ticket is created. The problem is that it only works half the time. Other times no emails are arriving in my inbox. I can  check the Audit log and it does indeed trigger the workflow rule, I am just not getting the emails.

I've checked my junk mail and quarantine, but there is nothing there. Also when doing a message trace I am not seeing them.

I've already tested changing the outgoing email server in Settings to use smtp.office365.com, but that doesn't seem to be making a difference.

Has anybody else seen this?

 

[Chris]

Hi Andy,

Please check the email log on your PSA instance to find out why these emails are not sent. In order to do this please open the Admin tab -> Logs -> Email Logs and check the errors.