I have set up a workflow rule to send me an email whenever a new RMM ticket is created. The problem is that it only works half the time. Other times no emails are arriving in my inbox. I can  check the Audit log and it does indeed trigger the workflow rule, I am just not getting the emails.

I've checked my junk mail and quarantine, but there is nothing there. Also when doing a message trace I am not seeing them.

I've already tested changing the outgoing email server in Settings to use smtp.office365.com, but that doesn't seem to be making a difference.

Has anybody else seen this?

 

Hi Andy,

Please check the email log on your PSA instance to find out why these emails are not sent. In order to do this please open the Admin tab -> Logs -> Email Logs and check the errors.