Kaspersky Startup Failed Error Box

[pablohoney]

Keep receiving an error Previous application startup failed box on two different computers - Windows 8.1 64-bit / Windows 10 Pro.

[Paul]

Hi Pablo,

You need to delete the failed startup report from the C:\ProgramData\Kaspersky Labs.

-Paul

[pablohoney]

Thank you Paul. Also, I have an "Install Failed" status on one of the endpoints. Is there a way to clear that warning if I went ahead and installed a stand-alone version of another antivirus software program for that client? 

Thanks again.

[Chris]

Hi Pablo,

Unfortunately you can not clear this message. It is stored into the database.

Regarding failed KAV installation - Please check this article.

[pablohoney]

Thank you Chris. Do these errors count against our antivirus license quota?

[Chris]

Hi Pablo,

No, it doesn't count.

[techline]

I had the same issue, which I submitted in via email to support@pulseway and never got this answer.

I just stumbled upon this post and went to delete the logs in my C:\ProgramData\Kaspersky Labs folder and discovered over 1.2GB worth of these logs. (1200+ .txt files)

This is probably worth you guys looking into if its occupying that type of space on client machines.

Maybe a script to schedule for every few days to clear the directory out?