jbconsult Posted July 17, 2017 Posted July 17, 2017 Currently as an MSP of one (1), I need all the tickets for my clients assigned to me rather than having to go in and edit each ticket. Is this possible?
Staff Chris Posted July 18, 2017 Staff Posted July 18, 2017 Hi, In order to do this, you will need to configure the workflow from the Admin section -> Business Process -> Workflow -> New -> and configure it to assign all the tickets to you (create a Trigger - Created By: AnyOne and Update - Primary Technician: select your account)
jbconsult Posted July 21, 2017 Author Posted July 21, 2017 Thank you Chris. I see what i can do there.
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