Currently as an MSP of one (1), I need all the tickets for my clients assigned to me rather than having to go in and edit each ticket.  Is this possible?

Hi,

In order to do this, you will need to configure the workflow from the Admin section -> Business Process -> Workflow -> New -> and configure it to assign all the tickets to you (create a Trigger - Created By: AnyOne and Update - Primary Technician: select your account)

 

Thank you Chris.  I see what i can do there.