User Submitted Tickets

[Martin_T]

Hi guys,

Is there any way to allow user-submitted tickets via a web-form or something on our website that would automatically map the appropriate fields within the PSA & assign it to the correct customer? I'd like to allow the end-users of the various businesses we look after to be able to create their own tickets directly from our website.

Cheers,

Martin

[Paul]

Hi Martin,

Yes, it's definitely possible to be done via an API request to the PSA. We expose a SOAP API and you can download it's description file from this link. I'd start by looking at the Authenticate method and then at the CreateTicket and CreateTicketMinimal methods. You can find a list of all methods and samples requests / responses over here.

Let me know if I can help you with the implementation.

-Paul