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command was sent but nothing happens


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i installed the ios app on my phone (i previously also installed android app on the other phone). but when i tried to restart one of my client that having trouble using ios app, the command was sent from ios app but nothing happens on client computer. i also tried on other client computers, and also tried other command such as log off/shutdown/etc, but also result with the same issue.

meanwhile the android app sent whatever commands i throw at it successfuly.

any suggestion on the ios app issue?

thank you

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  • Staff

Is it possible that you have configured that only authorized devices can send system commands to the agents. Please check this in the Pulseway Manager -> Devices tab (and if necessary then you will need to add your device in to the list of authorized devices).

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