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iPhone app stuck on splash screen


JasonBadger
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  • Staff

Hi Jason,

 

We are sorry to hear your experiencing problems with our iOS app. Please delete the application and download it once again from the App Store (Application configuration will not be lost).

 

Please confirm that this fixes your problem.

 

Regards,

Chris

Pulseway Support

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  • Staff

Hi,

In that case open the Settings app, scroll down until you see Pulseway and enable Reset all Settings. Then start Pulseway app and sign in again.

Can you please tell us what build number you see in Settings -> Pulseway?

Regards,

Chris

Pulseway Support

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  • 1 year later...

People who’ve tried to jailbreak their iPhones face this problem quite commonly. Those who’re just updating or restoring face this too, albeit infrequently. When your iPhone gets stuck at the Apple logo and does not boot up completely, it triggers a mini heart-attack. But it’s not all that serious. You can fix this through a couple of ways.

While the first method shows you how iTunes can help you, for the second method, you’ll need a tool like TinyUmbrella.

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  • 3 years later...
  • Administrators

Hi Jillian,

Try resetting the user settings by going to the Settings app, scroll down to Pulseway, tick the Reset Settings option and then start Pulseway again.

Let me know how it goes :lol:.

-Paul

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