AlanRTonn

So I am really enjoying Pulseway, the systems are mostly well designed and work really well. They are simple and have no huge data entry overhead like other systems (Autotask). However, there are some improvements to be made in consistency through out the application. For example some text boxes for paragraphs of text allow you to tab into and out of them. Others don't some places where I click on a ticket opens the ticket in another separate popup window, others a new tab. The choices in made in some designs are really weird. For example, most save buttons are at the bottom of a dialog, a couple are at the top. That kind of change of process creates a headache when you just typed a novel on what was done and you miss the button and find the dialog is gone, and your masterpiece with it. I don't have the time right now to show/point out each of these that I have found, but I will be adding each of them here as soon as I can. I would like to think that the Dev's can find these faults themselves, but then you would think that if they knew those problems should have been taken care of already.

It is really great that you have made it so that a helpful bubble thing is available to start a chat anytime, even though there may be no one avaialbe to chat with. But, I am totally not enjoying this helpful chat bubble widget right now. As helpful as that chat bubble has been, I want it gone or a way to turn it off.

I will have to talk to the boss about getting the ability to see reports.

I am finding the interface to be aggravating. In some places when i click on a ticket I get a pop out window that holds my ticket and time entries. I love it working this way. But then I go to the timesheets look at the list of the tickets there and click one and it opens in a new or the current tab. I dislike tickets opening in the current or new tab, but even more... I dislike the inconsistency where in one place it opens differently than another. Let's get the interface to be consistent. AND while your at it, maybe the new/same tab vs new window can be a configurable choice so that users won't complain that their favorite way of tickets opening isn't stuck doing the opposite of the way they like it.

It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:

Sometimes i am creating a ticket after i have already started work on the problem. Not ideal I know, but it happens. It happens enough that i would really like to be able to put in the time i started working on the problem and then hit the now choice and then hit a "Add time" or start tracking time button that continues to update the "now" or "end" field. that way i dont have to remember to hit that now button when i am done and hit the save button.