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Announcing Pulseway 9.6 🥳

Chris

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Posts posted by Chris

    New Trialist - Some Questions

    in General

    Posted

    Hi,

     

    Here are the answers to your questions:

     

    a) Notifications

    Understand that there are 2 types of the notifications - PUSH and EMAIL. Have been able to enable them using the PW Manager. If both are enabled, does that mean all devices in my account that are PUSH capable will receive these PUSH notifications while at the same time, EMAIL notifications will also be sent out?
    Yes, that's correct.
    B) Notifications - Email
    I am only trialing the professional version, not enterprise. Understand that one is able to customize the email notifications in the enterprise edition, specially, what can be customized? Subject? Body? Footer?
    You can customize the notification email template (body + footer) and you have the option to insert the notification message anywhere in the template by simply inserting a token.
    c) Web Access
    http://my.pulseway.com is a little heavy. Note on the roadmap that a HTML5 revamp is on the works. Any ETA?
    We agree with you, Flash is a deprecated technology. We are working as we speak on a HTML5 revamp of the web application. While there is no official ETA, we don't think it's going to be a very long waiting time.
    d) Inventory Report
    This seems to be lacking. (Or perhaps I can't seem to find it). How do the rest carry out inventory reports i.e. in our line of work, we need to provide inventory reports (hardware/software) on a quarterly basis and PW doesn't seem to be able to fulfill this? How do the existing users of PW fulfill this?
    Pulseway can do a part of an inventory report (Software report is supported and Audit/Executive Reports provide a wide range of system information however with the upcoming HTML5 web application we will think on improving our report systems.

     

    Regards,

    Chris

    Pulseway Support

    Enabling Remote Desktop on Linux

    in General

    Posted

    Hi,

     

    Welcome to the Pulseway community. Are you using the Pulseway Professional or the Enterprise plan? Pulseway Remote Desktop is currently supported only on the windows platform and you also need to have a trial subscription or a paid subscription to be able to use it.

     

    Regards,

    Chris

    Pulseway Support

    Disable hard disk monitoring to prevent VSS locks

    in Bugs

    Posted

    Cheers Chris.

     

    We're light on Windows Backup but rely heavily on ShadowProtect for most of our sites.  We haven't seen any issues in relation to backups and Pulseway yet.

     

    Our concern with VSS locks is whether files can get "stuck / locked" and become temporarily inaccessible to the Operating System affecting things like flat-file databases etc.

     

    Darryl

     

    Hi Darryl,

     

    VSS handle locks do not interfere with normal I/O operations of the operating system, they are only used to denote that there is a VSS operation in progress. We strongly believe that leaving the hard disk monitoring enabled will cause no harm to any I/O operations the operating system performs. As stated in my previous post, the handle locks may only interfere with third party applications that don't check if there is another VSS operation currently in progress.

     

    Regards,

    Chris

    Pulseway Support

    Binding client to specific NIC/IP?

    in Windows

    Posted

    Hi,

     

    Check your route table to see which gateway is used for the 0.0.0.0 network and you will see which is the NIC that Pulseway uses to connect to the internet. Pulseway follows the convention to respect the route table for outbound connection. Use the following command to check your route table:

    route print

     

    Regards,

    Chris

    Pulseway Support

    What is the purpose of the login command?

    in iOS

    Posted

    Hi,

     

    The login command is used for logging into the operating system (so startup application can kick in and operators in front of the system can use the console session without having to know the access credentials).

     

    Regards,

    Chris

    Pulseway Support

    Pulseway uses all CPU after installation

    in Windows

    Posted

    Hi Daniel,

     

    Thank you for letting us know. Can you please run the following command and restart the Pulseway service?

    lodctr /r

     

    Let us know if the problem persists. Can you also send your agent configuration to support [at] pulseway [dot] com (please don't include the credentials)?

     

    Regards,

    Chris

    Pulseway Support

    Windows Backup

    in Windows Server Backup

    Posted

    I'm using Windows Backups on a Server 2012 box and a Windows 7 box. I'm unable to use the Pulseway notification on both. I have the PS User Impersonation setup on both and saved settings without any errors. I've also rebooted, what am I missing.  

     

    Hi,

     

    Can you access the Windows Server Backup server module from any of the available Pulseway clients?

     

    Regards,

    Chris

    Pulseway Support

    Clone server with pulseway installed

    in Linux

    Posted · Edited by Chris
    Updated with instructions for the Linux agent

    Hi,

    Welcome to the Pulseway community. Delete the '/var/pulseway/pulseway.id' and restart the Pulseway daemon on the cloned system.

    Regards,

    Chris

    Pulseway Support

    All my windows 2003 can't communicate with pulse way servers

    in Windows

    Posted

    Hi,

     

    Welcome to the Pulseway community. It's possible that your operating system doesn't have the Digicert Global CA certificate. Download the certificate from here and install it in the Trusted Root Certificate Authorities certificate store under the Local Machine account using mmc.

     

    Download url: https://www.digicert.com/CACerts/DigiCertGlobalRootCA.crt

     

    Regards,

    Chris

    Pulseway Support

    Disable hard disk monitoring to prevent VSS locks

    in Bugs

    Posted

    Hi Darryl,

     

    This doesn't interfere with windows VSS but might interfere with third party applications that rely on VSS to run backups. Windows VSS backups queues up operations so if there is another process running VSS operations it will not crash, however some third party backup solutions don't seem to handle existing locks.

     

    Regards,

    Chris

    Pulseway Support

    Pulseway and "Connected Standby" on Win8 Tablets

    in General

    Posted

    Hi,

     

    What we normally do to prevent unintended offline notifications on laptops is disable the Power Save feature on the network adapter. We'd rather not prevent the network adapter to sleep from our software as there may be some clients who don't wish this to happen.

     

    post-3781-0-37367500-1434962111_thumb.pn

     

    Regards,

    Chris

    Pulseway Support

    wake up command failed on 3g

    in iOS

    Posted

    Hi,

     

    Welcome to the Pulseway community. You cannot use an online port checker to test the WoL port as it's an UDP port (that are connection-less). Also please note that if you disable the firewall you may have disabled the NAT triggering rules as well. Try adding your system to the DMZ zone temporary and see if it changes anything (do not leave it like this!).

     

    Regards,

    Chris

    Pulseway Support

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