Mariale_Pulseway

I'm the Administrator for my business. I have assigned myself as the default technician for all new service tickets. The tickets show up in the Pulseway and PSA websites, but not in the phone app. What do I need to do to get tickets to show up in the iPhone app?

Never mind. I found it. I had changed the password for PSA and didn't reconnect the services.

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. 
With Pulseway Remote Control On Demand, it's quick and simple:
Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual Pulseway remote functionalities:
✔️ File transfers
✔️ Live chat with the end user
✔️ Multi-monitor support & screen switching
✔️ Screen blackout for privacy
✔️ And more!
No pre-installed agent, just instant, hassle-free remote access when you need it.

This looks like what I need. I never noticed that report template. Nice.

I will try this and follow up. Thank you.

Hey @cts6288 @mchristensen - Thanks for reaching out. Our support would be able to assist you with this. I just raised a ticket on your behalf and they'll be in contact shortly😊

I don't know why I didn't see those settings as I scouted all the pages several times.
Hope this will help others too.

Thank you Mariale! 😘

Hi Mariale, this has been resolved. A shutdown of a device does not reset the system uptime, but a restart does. 
Thanks! 

Found it😎
 
Its now under Configuration - Profiles

Hi Mariale, thank you. We will have look into this.
Kind regards,
Daan

Many thanks Mariale - that worked :😄
Appreciate that.

Thank you very much. I’m just catching up on my emails and seeing the email from 12 hours ago. My bad. Thank you for your help 

Ticket has been raised. 

Thanks

Hey @jamieyn74 - Can you DM the email you use for your Pulseway account? I'll take a look at this for you😊

Hello, this issue has been resolved. After some investigation I managed to create a workflow that installs a .MSI file in silent mode.

Creating a second parser has resolved the issue, thanks support.

Hey @Leroy - Thanks for flagging this. I've raised a ticket to support on your behalf, so someone from our team will be contacting you shortly😊

I had the same error starting about the same time.
I activated the diagnostic logging and found a clue in the log files that helped me solve this issue. I seems that something in the local network made Pulseway not to trust
it's cerificate. The issue was resolved by connecting the source computer to a different network and then connect to it with Remote Control and then connect it back to original network (in my case the computer was only connected by wireless connection).
The line in the log remotecontrolagent that caught my eye was the following:
com.pulseway.pwy_cert_verf] - Certificate is not valid! Error: 'A certification chain processed correctly but terminated in a root certificatethat is not trusted by the trust provider.'.'Error related to whole chain. Forcedly certificate index set to 0'
I hope this helps you to find the problem.