Mariale_Pulseway

Hey @Veljko - Thanks for reaching out! I'm going to raise a ticket to our support team about this and they'll be able to assist you here☺️

Hey @laberet - Thanks for reaching out. Our engineering team is working on removing the driver in the upcoming release. Will have a confirmed date in the upcoming weeks.
In the meantime, please be assured Pulseway runs under a service account and does not expose direct user-accessible interfaces to this driver😊

Hey @Labsy - Thanks for reaching out. Can you verify device added under Navigate to Account > 2FA > Trusted mobile devices and then clear the cache following the below steps.
Go to your Android device’s Settings app. Look for the Apps or Apps & Notifications option.
Find and tap on the Pulseway app (you may need to tap on See all apps).
Tap on Storage & Cache, then select Clear Cache and Clear Data.
Confirm any prompts and proceed.
Reopen the app and log back in.
If the issue persists, I'll create a support ticket for you😊

@Ramirez It really is! We had a few more releases since then, so makes sure to check those out😊

Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! 
What’s New?
Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀
Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Move MDM-enrolled Apple devices between sites & groups without losing user assignments!
Your Apple fleet just got way easier to manage!
See all the details about Pulseway 9.14 update here!

Wow, this is a huge update! 🚀 The MacOS 3PP patching and automated app deployments are real game-changers, no more manual installs is a big win. I especially like the new erase and lock commands and the ability to move MDM-enrolled devices without losing user assignments. Can’t wait to test this on apps like null-brawl, as managing installations and updates will be so much smoother now! 🙌 Great job on this release!

Disregard, I see it now, popped up 7 minutes ago. Thank you again!

Hey @tristan - Thanks for reaching out. Can you help me with a few questions?
1) How is the update being installed?
2) What is the O.S version and edition?
3) What is the status of the device in Pulseway Webapp?
4) On to the target system, open the Pulseway manager, validate registration and send a screenshot if any error.
5) How many devices has this been affected?
Let me know :)

Thanks, it solved. I checked the outcome of the "Get Device Value" block instead of the 'testFile' variable, that's why it gave 'YES' all the time

Hey @Leroy - Thanks for flagging this. I've raised a ticket to support on your behalf, so someone from our team will be contacting you shortly😊

Hey, Mariale, that's exactly what I needed. Thank you very much!

Hey @Geko - Thanks for reaching out!
While creating a scope, add those specific groups using the Edit context option in Scope page. Ensure this scope is chosen in the report template while running.
You can also specify the groups/any other, etc. in Advanced templates -> Applications report in the right pane. (refer to images) 

Thank you

Hey @paul-2020 - Thanks for reaching out! Find the IP addresses in these 2 articles: https://intercom.help/pulseway/en/articles/5620399-pulseway-ip-addresses-to-whitelist-for-email-notifications
https://intercom.help/pulseway/en/articles/3436466-pulseway-ip-addresses-used-by-the-pulseway-agent 😊

@Mariale_Pulseway I just found out that the remote computer that I was trying to upload files to didn't update to 9.19 right away. It's working now.

Hey @Daniel350 - No worries! Just raised the ticket for you as well😊

Similar to an outlook inbox. It would be nice to be able to see a quick preview even if not the whole thing of the last comment or activity so at a glance I can see if anything has changed on a ticket before drilling further into it if the status hasn't changed.

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets.
As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client.
Let me know if you need anything else😊

Hey @BartB - Thanks for reaching out! We are actively addressing this. Our development team is aware of the associated risks, and a dedicated development effort is underway to completely remove and replace the WinRing0 dependency in a future release. This transition is being prioritized to align with modern security best practices, including Microsoft's Vulnerable Driver Blocklist.
In the meantime, please be assured Pulseway runs under a service account and does not expose direct user-accessible interfaces to this driver.
If you have any other questions, let me know😊

Hey @BartB - I would recommend adding this as an exception as of now, and there won't be any functionality break. Hope this helps 😊

I'm the Administrator for my business. I have assigned myself as the default technician for all new service tickets. The tickets show up in the Pulseway and PSA websites, but not in the phone app. What do I need to do to get tickets to show up in the iPhone app?

Never mind. I found it. I had changed the password for PSA and didn't reconnect the services.

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. 
With Pulseway Remote Control On Demand, it's quick and simple:
Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual Pulseway remote functionalities:
✔️ File transfers
✔️ Live chat with the end user
✔️ Multi-monitor support & screen switching
✔️ Screen blackout for privacy
✔️ And more!
No pre-installed agent, just instant, hassle-free remote access when you need it.

This looks like what I need. I never noticed that report template. Nice.

I will try this and follow up. Thank you.

Hey @cts6288 @mchristensen - Thanks for reaching out. Our support would be able to assist you with this. I just raised a ticket on your behalf and they'll be in contact shortly😊