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Mariale_Pulseway

Administrators
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  1. Hey @Mike Shevenell - Thanks for reaching out! I just raised a ticket for you, and they'll assist you shortly😊
  2. Hey @Donald Jackson - Thanks for reaching out! I just raised a ticket for you and they'll reach out shortly😊
  3. Hey @pavnk - Thanks for reaching out! I just raised a ticket for you and they'll assist you shortly😊
  4. Hey @Daan - Thanks for reaching out! By default, Microsoft has set certain Microsoft Office apps to automatically close and re-open during update for a successful update. This is Microsoft's policy and we cannot change this. There are few other applications that follow this update policy. In this situation, you can have the PATCH set for a different time for patching where the users dont use the most of their Office applications/system. Or you can also setup many workflows for different ORGS/SITE/GROUPS so that, it sends a pop-up message at the start time of patching depending on the patch policy timing you have set. Refer to the images of the workflow. You can further customize the message.
  5. Hey @Donald Jackson - Thanks for reaching out. There is no direct way to look at when it was run, but if you have diagnostic logging enabled (Configuration -> Settings -> Enable diagnostic agent logging) and also on this system after the previous. Then, whenever the group command is sent, you can pull up the diagnostic logging and then see when it was sent and if it worked or not. You can also check that specific system's Windows updates section, which reflects when the update was last checked. Refer to the image.
  6. Hey @Labsy - Sorry to listen this has been happening. I just raised a ticket for you and they'll reach out shortly😊
  7. Integrations refined. Automation streamlined. Visibility upgraded. Here’s the quick rundown: Improved ConnectWise integration — guided setup, smarter device matching, clearer org mapping, and expanded field syncing. Distribution Window — spread script/workflow execution over 1–12 hours to avoid bandwidth spikes. Linux OS patching from the Device Card — scan, review, and install updates without touching SSH iOS Remote View — real-time troubleshooting for enrolled iPhones/iPads If you're aiming for smoother workflows and better visibility, this release is absolutely worth a look. 📄 Read the full release notes here.
  8. Hey @Nicholas I - Just raised a ticket on your behalf and someone from our team will reach out shortly😊
  9.    vic reacted to a post in a topic: Creating KB Articles for Your Team💡
  10.    vic reacted to a post in a topic: Creating KB Articles for Your Team💡
  11. Hey @Fokke Stoker @steveburke - Thanks for reaching out. We had some service disruption over the weekend that may have affected you, but it should be back to normal now. However, if the issue still persists let me know and I'll raise a ticket on your behalf😊
  12. Hey @Alan @chriscarpenter - Thanks for reaching out. Just raised a ticket for you as well and someone from our team will be able to assist you😊
  13. Hey @Morten Olin - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will reach out shortly😊
  14. Hey @chriscarpenter @AMJ Systems - I just raised a ticket on your behalf and someone from our team will reach out shortly😊
  15.    Mariale_Pulseway reacted to a post in a topic: Buggy MFA on mobile app
  16. Hey @rick6612 - Thanks for reaching out. I just submitted a ticket on your behalf and they'll reach out to you shortly☺️
  17. Hey @StAD - I just raised a ticket with our support team about this and they'll reach out shortly😊
  18. Hey @Labsy - Just contacted our support team to assist with this. They'll reach out shortly😊

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