Mariale_Pulseway

Hey @MrMattiPants - Thanks for reaching out. Can you run the script through a scheduled workflow? There you can choose the timezone (refer to image)

Hey @t_llc - Pulseway can approve the Windows upgrades; however, even end-users' prompt is also important during the upgrade. But before that, is the laptop compatible with Windows 11? Only then can the upgrade be approved from Pulseway. You can check the compatibility here from Microsoft website -> https://www.microsoft.com/en-in/windows/windows-11-specifications?r=1

Hey @Nexusphreez - Thanks for reaching out and giving your feedback. We appreciate it a lot. I'll pass this along to our product team😊

@Nac Critical Actually, for the SQL server enabling you'll have to do it through manually through the Pulseway manager.

Hey @compsmith - Thanks for reaching out. Can you check and see if the monitoring policy of the S.M.A.R.T. alert is assigned to the device? Navigate to devices > device list > policies > (refer to the image)

Hey @Nac Critical - Thanks for reaching out. To enable AD they can use this script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorAD -Value 1 For SQL it isn't possible through this approach as the username and password is required. Let me know if you need more assistance😊

We’ve just rolled out Pulseway 9.15, and it’s a pretty major update. Here’s what’s new: 🔐 KaseyaOne Unified Login Single sign-on is now available. You can access Pulseway and your other Kaseya tools with one login, and navigate between them via a new app launcher (the waffle icon). 🧑‍💼 Access Groups (RBAC) User access can now be synced with KaseyaOne roles. Define permissions once and apply them across systems. Much easier to manage at scale. 🤖 Cooper Insights Cooper (Kaseya’s AI engine) is now integrated into Pulseway. It flags issues like missing patch policies, unassigned workflows, or unused features—so you can fix them before they become problems. 🧭 Centralized Experience Support tickets, billing, modules, navigation—all unified under one roof. This release is less about new buttons and more about making everything smoother, smarter, and more centralized for you. Read all about it here: Release Notes.

Hey @DahaS - You can find it next to the notifications icon on the dashboard above (refer to image). And if you want to know more about it, you can go to this KB: https://intercom.help/pulseway/en/articles/10095980-remote-control-on-demand 😊

Hey @ww3361 - Thanks for reaching out. Question: is there a monitoring policy from the webapp is assigned to this device? Navigate to devices > device list > go to the device > policies

Hey @Happybattles - Can you upload a screenshot of the configuration steps on which parameters they are selecting to run the advanced templates reports?

@Justin Wright Awesome! Let me know if you have any other questions :)

Hey @Justin Wright - Thanks for reaching out. You can use the tasks in the automation to run it on all the devices and post that run a task execution output report which will show the output of the script on the devices. Reporting > report templates > task execution output templates (refer to image) Let me know if this works for you😊

Hey @Martin Akamphuber - We don't have this feature available and there's no timeline for this to come back.

Hey @cts6288 @mchristensen - Thanks for reaching out. Our support would be able to assist you with this. I just raised a ticket on your behalf and they'll be in contact shortly😊

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have to guess later. ⏱️ Pull Reports: Use those tracked hours to show higher-ups how much time goes into common issues—and make the case for more hands on deck if needed. 📊 Got a ticketing pain point you want us to cover next? Drop it in the comments—we’re listening. 👇