Mariale_Pulseway

Hey @pavnk - As of now, it will only be if a device goes offline not a group. You can request this as a future feature😊

Hey @WEdward2 - Thanks for reaching out. Services can be monitored but not yet applications/processes for Linux. Refer to image, you can import from system for Linux/Windows. Let me know if you need anything else😊

Hey @Thanh - Thanks for reaching out. I'll loop in support for this one and they'll be in contact shortly😊

Hey @MrMattiPants - Try to verify this URL on any other device and even on a different network. If its the same issue, I'll loop in our support team😊

Hey @Donald Jackson - You can email our support team at support@pulseway.com, but if you have an open ticket with them you can DM me your ticket number and I can follow up😊

Hey @jatkinson - Thanks for reaching out! It will run using the Pulseway user. Unless you mention it to run as the logged in user.

Hey @Geko - Thanks for reaching out! This is what you can do: 1) Create a new policy with all your preferred settings including your uninstall password as per the image below. 2) Once the policy is saved. Make the policy as default as per the image below. So that any new Bitdefender installation from Pulseway, this policy will be applied by default and the end user cannot uninstall without the password. Let me know if this works for you😊

This release is all about giving you more control, visibility, and automation, with less friction. Here’s what’s new: 🧠 AI Workflows with Cooper Copilot You can now generate automation workflows by simply describing what you want to do—no scripts, no blank canvas. Just type it out, and Cooper Copilot takes care of the rest. 🛡️ Global Policy Enforcement Simplify your policy rollouts across the entire organization. Admins can push profiles from the top level, automatically replace lower-level ones, and undo changes just as easily. 📲 Multi-Instance Support on Mobile You can now manage multiple Pulseway instances from a single mobile app—no reconfigurations needed. Plus, enjoy enhanced diagnostics, policy visibility, and device context straight from your phone. 💾 Device Card Storage Browser Manage files directly on the device without launching a remote session. Create folders, move, copy, rename—everything right from the Device Card. 🔒 Remote Desktop Secure Clipboard — stop accidental clipboard sharing and paste only what you choose with the new Secure Paste feature. And that’s just the highlights. Want to dig into all the enhancements, fixes, and technical upgrades? 📖 Read the full 9.20 release notes here.

Hey @Martti Nuudi - Thanks for reaching out! I just raised a ticket on your behalf for this issue and the offline times as well. Our support team will reach our shortly😊

@Thanh - No worries. It would be best to set up a meeting with one of our engineers, so they can assist you properly. I just got in touch with your Account Manager, and he'll contact you shortly to set it up :)

Hey @Thanh - Here's what you can do: Enable legacy agent mode > To enable Legacy Mode run the below script on the system with the Pulseway agent installed. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Perform the below steps on the Pulseway agent manually in registry after the above step. HYPER-V and VMWARE : On the server, go to the registry editor. HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor and check and make sure these four are enabled with 1 data. DisplayHyperV, MonitorVMware, DisplayVMware, and MonitorVMware. That will enable Hyper-V and VMware on the Pulseway manager. Enable legacy agent mode -> To enable Legacy Mode run the below script on the system with pulseway agent installed. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Perform the below steps on the pulseway agent manually in registry after the above step. HYPER-V and VMWARE : On the server, go to the registry editor. HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor and check and make sure these four are enabled with 1 data. DisplayHyperV, MonitorVMware, DisplayVMware, and MonitorVMware. That will enable Hyper-V and VMware on the Pulseway manager. It is possible to enable this functionality using the script. Please configure the Hyper-V module on one of your monitored systems. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name DisplayHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 3 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 2 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationCritical -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationWarning -Value 1 If the above still does not work, please share some screenshots of what exactly is not visible OR not working.

Ever needed to run a workflow or script right now, but had to jump through scheduling hoops or go old-school with scripts? Here’s how to trigger predefined workflows on the fly (and yes, you can still schedule them too!): Go to the Automation section Select the workflow you’ve already created Hit Run Now to execute instantly ⚡ Or choose Run Later and pick your time (and time zone) See real-time script output and exit codes, right from the interface Perfect for one-off tasks or emergency fixes when something fails 💥

@Thanh - Gotcha. It'll be best if we create a ticket with support about this. They'll be able to investigate this further. I just contacted them and they'll reach out shortly😊

Hey @paul-2020 - Thanks for reaching out! Find the IP addresses in these 2 articles: https://intercom.help/pulseway/en/articles/5620399-pulseway-ip-addresses-to-whitelist-for-email-notifications https://intercom.help/pulseway/en/articles/3436466-pulseway-ip-addresses-used-by-the-pulseway-agent 😊

Hey @Thanh - A couple of things to help you out with this: 1) Can you share a full screenshot of your workflow that shows all the steps in that workflow. 2) What are the specific things that are being changed in the scripts? 3) Can you also share a screenshot of the workflow history log that has successfully worked as well as the one that has failed.