[dead but subsys locked]

Hi,

Can you, please send core dump file /var/spool/abrt/ccpp-2013-12-28-19:36:12-3133 to support@pulseway.com.

Thanks!

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

Can you, please, try this:

1. close PCMonitor (Hide option from context menu)

2. open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

3. open Console and clear it

4. open PCMonitor agent.

6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

Thanks,

Mark

[On Mountain Lion I start the App and nothing happens.]

Great! I was about to advise you to ether delete the entry or set it to disabled.

 

Regards,

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

Can you check if PCMonitorHelper was added into /private/var/db/launchd.db/com.apple.launchd/overrides.plist?

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

 

Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall":

 

launchctl remove com.mobilepcmonitor.PCMonitorHelper

rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist

rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper

rm -rf /var/root/Library/Application\ Support/PCMonitor/

rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist

 

After this, download latest version from site and install it.

 

Mark

[PCMonitorAgent Not Responding on OS X Mavericks]

Hi,

 

Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall":

 

launchctl remove com.mobilepcmonitor.PCMonitorHelper

rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist

rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper

rm -rf /var/root/Library/Application\ Support/PCMonitor/

rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist

 

After this, download latest version from site and install it.

 

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

 

Make sense. During update process looks like PCMonitor helper wasn't properly updated (because was still running).

Should be sorted for good.

 

Regards,

Mark

[On Mountain Lion I start the App and nothing happens.]

Ok, I am also seeing this problem.

Tried removing everything and starting fresh but PC Monitor Helper continually crashes. Have a stack of crash dumps if you think they would be of interest.

Any help would be really appreciated.

Thanks

Hi,

Can you, please:

1. close PCMonitor (Hide option from context menu)

2. open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

3. open Console and clear it

4. open PCMonitor agent.

6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com.

Regards,

Mark

[On Mountain Lion I start the App and nothing happens.]

Just sent you an email with a (possible) fix.

Give it a try and let us know.

 

Mark

[On Mountain Lion I start the App and nothing happens.]

Any other suggestions yet?

 

We're still looking into this. So far we can't reproduce your issue.

We'll keep you in the loop.

 

Mark

[On Mountain Lion I start the App and nothing happens.]

Can you please uninstall it and try to install it back?

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

 

Open Terminal and try this:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain local -domain system -domain user

 

Regards,

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

..."scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls."...

It looks like there is something wrong with your LaunchServices database. Try to rebuild it.

Regards,
Mark

[On Mountain Lion I start the App and nothing happens.]

Since I've updated to 4.0, it simply does nothing on my Mac (Mountain Lion). Can I downgrade back to the previous version which worked?

Hi,

Can you please, check Console for any crash? Will be useful to follow the steps mentioned in sticky post and sent output to us.

Thanks!

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,
 

Can you, please, try this:

1. close PCMonitor (Hide option from context menu)
2. open Terminal and type:
sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper
3. open Console and clear it
4. open PCMonitor agent. 
6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

 

Thanks!

 

Mark

[Encryption level and security info?]

Hi,

If you refer to the connection encryption, traffic is encrypted using AES_128_CBC, with SHA1 for message authentication and RSA as the key exchange mechanism.

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

There is nothing wrong with your Console output. PCMonitor is starting with empty account configuration. Will be interesting to see Console output when you try to use your credentials. For this:

1. close PCMonitor (Hide option from context menu)

2. open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

3. open Console and clear it

4. open PCMonitor agent.

5. enter your account details and then press Apply button.

6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

Can you please, close PCMonitor (Hide option from context menu) then open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

Then open Console, clear it and open again PCMonitor agent. Copy and send Console output to support@pulseway.com. (please do not post console output here - may contain sensitive data)

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

I sent you an email with more details. Basically your libxml2 is crashing:

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 libxml2.2.dylib 0x90b1d3d3 xmlBufferCreate + 95

1 libxml2.2.dylib 0x90b2d0e9 xmlAllocOutputBuffer + 110

2 libxml2.2.dylib 0x90bdbc82 xmlDocDumpFormatMemoryEnc + 235

3 libxml2.2.dylib 0x90bdbe02 xmlDocDumpFormatMemory + 46

Best regards,

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

also in linux you can Kill the process by going into activity monitor and forcing PCMonitorHelper to close.

PCMonitorHelper it's a LaunchDaemon. Even if you will kill it from Activity Monitor, process respawns. LaunchDaemon's are controlled by launchd. The correct way to load/unload is via launchctl.

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

Can you please, close PCMonitor (Hide option from context menu) then open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

Then open Console, clear it and open again PCMonitor agent. Copy and send Console output to support@pulseway.com. (please do not post console output here - may contain sensitive data)

Mark

[No registered computers? App doesn't look like quickguide]

Hi,

What's you Mac OS version? Can you please try to uninstall it first then try to run it again.

If you still can't see computers list, close PCMonitor agent, open Console, clear it, then open again PCMonitor agent. Copy and send Console output to support@pulseway.com.

Many thanks!

Mark

[On Mountain Lion I start the App and nothing happens.]

Hi,

Have you created a new account? Or if you already have one did you select "I already have an account" option and fill username and password fields?

Mark

[Pc Mon using 2.47g CPU of Real Memory.]

Hi,

What version of OS X and PC Monitor agent are you running?

[wake up mac]

Wake on Demand requires an Apple AirPort Base Station or Time Capsule with firmware 7.4.2 or later installed. To use Wake on Demand wirelessly with a WPA or WPA2 network, the AirPort base station or Time Capsule must be hosting the network. Portable Macs with Wake on Demand enabled will only wake on demand if they are plugged into power, and either the built-in display is open or an external display is attached.