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Mark

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Posts posted by Mark

    Hi,

     

    Is this error persistent (you get it every time when start pcmonitor)?

    By any change, do you have core dump enabled on your machine?

    If yes, can you, please, check if a coredump was created.

    Thanks!

     

    Mark

    Installing the latest version on OSX Mavericks Server, and the app starts, but the stop responding in the Activity Monitor shortly after.  Is there a fix for this?

     

    Hi Jason,

     

    Can you, please, try this:

    1. close PCMonitor (Hide option from context menu)

    2. open Terminal and type:

    sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

    3. open Console and clear it

    4. open PCMonitor agent. 

    6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

     

    Thanks!

     

    Mark

    Posted

    In order to manually upgrade the Pulseway agent to the latest version, the old version need to be removed first:

    rpm -e pcmonitor or dpkg --remove pcmonitor

     

    Check if pcmonitord process is still running:

    ps auxw | grep pcmonitord

     

    Kill the process if it is still running:

    killall pcmonitord

     

    Install the new version:

    rpm -Uhv pulseway_xXX.rpm

    or

    dpkg -i pulseway_xXX.deb

     

    Start the pulseway service:

    /etc/init.d/pulseway start

    i tried installing new one but it says its already installed.  do i have to uninstall old one first? if so, what command?

     

    You can remove existing one: rpm -e pcmonitor and install new one: rpm -ihv pcmonitor_x64.rpm

    or you can force reinstall: rpm -ihv pcmonitor_x64.rpm --force

    There is no "second place to fill in username/password".

    In config.xml this is the only place where you need to put credentials :

     
    <Account Username="username" Password="password" UseCustomServer="false" CustomServerAddress="" />

     

    Mark

    Hi,

     

    PCmonitor work on ARMv6. QNAP running on ARMv5 processor.

    To identify your issues:

    Try to stop pcmonitor: /etc/init.d/pcmonitor stop. Double check that the pcmonitord process not running in memory anymore: ps auxw psmonitord.

    Then start pcmonitor: /etc/init/d/pcmonitor start and watch the logs. When you will see something like:

     

    Error while registering online:SOAP 1.1 fault: SOAP-ENV:Client[no subcode]#012"Connection timed out"#012Detail: connect failed in tcp_connect()

     

    Go to raspberry pi console and type: openssl s_client -connect wsn.monilepcmonitor.com:443

    Please let us know the output of this command.

     

    Mark

    Hi,

    This is not a 'package sign' issue. It's a genuine crash on your system. But to investigate we need more details, like coredump file created after crash.

    Sign error must be because your have OpenGPGCheck = yes on /etc/abrt/abrt.conf. Try to set this to OpenGPGCheck = no and restart abrt service.

    What's the version of CentOS? What hypervisor are you using?

    Regards,

    Mark