[Wake up command not working]

Wake on WAN over Internet is currently supported: http://forum.pulseway.com/topic/14-wake-on-lan-wake-on-wan-over-internet/

 

Wake on LAN support has been added and will be available in the next release.

[duplicate entries when new computer added to account]

Did you had the computer on a different account before? This could be the cause of the problem. Simply use the PC Monitor Manager app to remove the offline computer.

[MAC Mini PC Monitor]

Check out the downloads page: http://pulseway.com/downloads

 

The link to the Mac install is http://pulseway.com/download/PCMonitor.dmg and it works.

[Can't Run Any Commands On Certain Computer]

Most likely because the mobile app installation ID has changed - this happens after a reinstall. In most cases the new ID is being updated automatically on all agents but sometimes we cannot detect the reinstall and you have to manually do this.

[Can't Run Any Commands On Certain Computer]

Check the "Devices" tab in PC Monitor Manager - looks like your device is not authorised to issue commands. 

[Windows 8 App just displaying blank screen]

Thanks for the update.

[Can't Run Any Commands On Certain Computer]

Hi,

 

Do you see the commands in the computer details page?

[Invalid Username or password error in Android app]

Please email us your username and the error message, we will check this for you.

[Powershell: "An error occurred when loading the system Windows PowerShell Snap-Ins."]

A new agent update has been released (v3.5) and it includes a fix for this issue as well.

 

Thanks for your help.

[Powershell: "An error occurred when loading the system Windows PowerShell Snap-Ins."]

We managed to reproduce this issue and we're working on a fix.

[Event Log Filter / Random]

We're adding repeating notifications support for event log filters in the next release (3.4.1) - it will be available for subscribers and enterprise users.

As well, we're adding support for Applications and Services event log sources in the event log filter.

[multiple notifications]

We're adding repeating notifications support for event log filters in the next release (3.4.1) - it will be available for subscribers and enterprise users.

As well, we're adding support for Applications and Services event log sources in the event log filter.

[Windows 8 App just displaying blank screen]

Is PC Monitor the only Win 8 app that has this issue? 

Do you see the splash screen when the app starts?

[Windows 8 App just displaying blank screen]

Looks like PC Monitor is not the only app suffering from this issue:

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/several-windows-8-apps-load-to-a-black-screen/5b582dfd-e83b-4ac8-8ede-00559350bf6f

http://www.tomshardware.com/forum/1274-73-windows-black-screen-restart

[Active Directory Notifications]

3.4 win agent has been release and it includes this notification.

[I need a little reassurance!]

Tony,

 

PC Monitor does NOT access any of your files. 

Even the feature for sending a file by email is done in such a way that it is using your email account instead of going through our servers.

 

You can also disable File Browsing if you want in PC Monitor Manager. For more info see our user manual: http://pulseway.com/manual

 

Hope this helps.

 

Marius

[Active Directory Notifications]

It will be added in the next release.

[Multiple screens, how to config]

Hi Bram,

 

This feature is not currently supported by the Windows agent - we plan to add it in a future release.

 

Best Regards,

Marius

[Socket is closed]

We have released an update (3.3.1) in Google Play that fixes this issue.

[SendNotificationToAllDevices Spam]

For now, yes.

 

The change has been implemented and will be included in the next release.

[CanSendNotifications is always false]

We've replied to this on the other post.

[SendNotificationToAllDevices Spam]

This is no longer the case - the last API update removes this restriction. 

CanSendNotifications property is still valid for cases when the agent itself won't be able to send notifications from other reasons and you should still check that.

 

We will add in the next release a way of setting that notification so that it's not allowing duplicates like:

public bool SendNotificationToAllDevices(string message, NotificationPriority priority, bool allowMultipleNotifications = false)

 

 

However, CanSendNotifications will still return true unless the agent itself is not allowed to send any notifications.

[Windows 8 App just displaying blank screen]

We cannot reproduce this whatsoever. I suggest uninstalling the app and then install it again from Windows Store.

[i'm not getting notifications on mobile phone]

There are no restrictions other than the 50 notifications / day limit.

[Web Cam Snapshots Not Working]

We will address this in the next agent release