[Remote Desktop Connection]

In this case Dashboard uses Microsoft Remote Desktop tool to do the connection on the public IP (or an IP you configure).

[ZenDesk Integration]

Update: We have released Windows Agent 4.1.2 that adds support for Zendesk:

http://forum.pulseway.com/topic/1008-create-zendesk-tickets-with-pc-monitor/

[Windows 8.1 service not started]

Hi,

 

We've just released a new Windows Agent - 4.1.2 - can you please install this version? It should fix the issue.

[Windows 8.1]

Hi,

 

We've just released a new Windows Agent - 4.1.2. - can you please install it? It should fix this issue.

[[Problem] "This installation package is not supported by this processor type. Contact yoru product vendor."]

AMD is supported. Have you downloaded the right .msi from our website?

 

Please contact support by email, we will assist with this.

[Only Critical Notifications?]

Hi Matthew,

 

At the moment this feature is not supported - we will consider it for a future release.

 

Marius

[SCCM Module and Remote Desktop]

SCCM - this is being considered. What are the main 5 features would you like to see implemented on that module?

 

As for RDP, we are working on it. 

[Email notification if server is down]

You will need to enable the offline notification for that system and then enable the email notifications for your account (by default only the push notifications are enabled).

[Dashboard Enhancement - Sounds]

:-) That's not supported yet, we will implement this in a future release. 

 

The positive here is that it is effective

[Windows 8.1]

Unfortunately this is NOT a PC Monitor problem but a Microsoft .NET Framework issue and it only affects certain systems that are upgraded from Windows 8 to Windows 8.1 or Windows Server 2012 to Windows Server 2012 R2.

 

We are still looking for a solution here and we are in contact with Microsoft on this. As soon as we have more info we will let you know.

[Unable to login to Windows 8 App]

Can you please email support? We will try to assist and debug this.

 

Thanks.

[Notes in all Apps]

There is a limit (250) on the size of the notes, that's why you can't type any more in the notes view.

We will increase this in a future release.

[ZenDesk Integration]

Thank you, we will consider this.

 

Update: We are planning to add the ZenDesk integration in the next release.

[Windows 8.1]

Thank you Terry.

[Notes in all Apps]

Could you please give us a bit more details about this?

 

Can you click on the notes item in computer details? Does it open the notes view?

 

Thanks

[Reports help]

You will get the access denied message if you set the device authentication in PC Monitor Manager and the app instance you are using is not on the list of devices authorised.

As for "No Screens Found" - this happens only if the PC Monitor agent has been updated, if you were to open PC Monitor Manager or re-login the screen(s) will appear.

 

Hope this helps.

[Reports help]

Hi Charlie,

 

We've released an update for the Windows 8 app that fixes the issue.

 

Thanks for your help.

[Windows 8.1]

Could you please uninstall the current version and install the latest one available on our web site and try? 

[Windows 8.1]

It has nothing to do with the agent.

We have over 10,000 Windows 8.1 systems monitored so far with the same agent, all working.

 

Here are some other reports from other software WITH the same issue:

 

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-pro-explorerexe-crashes-ntdlldll-module/e34b27fe-bf81-4347-a058-6441e96cd142?tab=question&status=AllReplies&status=AllReplies%2CAllReplies

http://community.avid.com/forums/p/123585/709660.aspx

http://omgili.com/thread/0xd.sZhj5je.krt0vaog619QWi3lsNohVBH0WDwHtzgjuFFBg6IbSRSCdWK_9ulQvox8Qy3TBLuIJOlz1BoyNcgis3VxzZRc/

[Windows 8.1 service not started]

This is not an issue with our PC Monitor service but a .NET Framework issue that occurs on a very limited number of cases.

Unfortunately we don't know when it will be fixed or what the fix is just yet. By enabling the diagnostic logging we determined that the OS does not initiate a service start at all.

 

Could you please set the PC Monitor service to start Automatically with a Delayed Start and let us know if it makes a difference? Thanks.

[Asset Info]

Thank you, really glad you find it useful.

[Reports help]

Thank you Charlie, we will investigate this.

[Reports help]

Hi Charlie,

 

You should be able to generate the reports on Windows 8 app as well. 

Can you provide us with the steps you are taking so we can better understand the issue?

 

Thank you.

[Automaticly add new computers]

When you shared the systems with the associated account have you set up the share so the notifications are sent too?

If you shared the systems as read only the associated account would not have any rights to edit the config and so on. Could you please check?

[Dashboard 4.1 what's new in the update?]

It is compatible with the latest 4.1 agent. 

 

That means you can remotely configure Asset Info Display settings, a feature that has been added in the 4.1 agent.