Charlie Smith

Discovered a new problem today. When I try to view screens from systems I monitor either I get the message "Access Denied - Device not authorized" or "No Screens Found"

Right click on the Main screen to bring up task bar at the bottom and select reports icon, then click on the report I want and after a couple of seconds instead of displaying the results with the option to email I get the message NO Report Data. I have no problem if I use the web app or the android app.

Sorry, just answered my own question I think. I found that I could generate a new report if I used the web app and not the window 8 app

I was able to generate reports for the systems I monitor the other day but when I view the reports I don't see how to generate new ones, all I see are the original ones I ran. Am I over looking something?

Anything new to report? I just started using the trial here in the office and have the same issue "service does not start after windows update and restart". Here in the office it isn't a problem because I can manually start the service but if I expand and use this on our other sites throughout the state then this might be an issue.