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Hey @Martin Akamphuber - Yes! You're able to add the SNMP agent without setting OID's. Can you provide me with the following information to assist you further: What device is it? What in specific would you like to monitor on these devices? Windows server/workstation needs to be setup as a central device(probe) to connect to these SNMP devices.

Two years later ☹️ Any Updates

Hey @jeff8567 - Thanks for reaching out. Because you don't have an instance name, support has to assist you directly. You can email support directly if you would like to at support@pulseway.com 😊

I'm also having the same problem. I can't login with the iPhone app because I do not have an instance name. Why don't you post the solution publicly and instead you DM people?

Pulse l smart watch forgot lock password recovery process

uhhhh can we get a bump on this one?

When it comes to encryption, keys etc, I think one should have a look at https://www.beachheadsolutions.com/device-security-encryption It is one place for all (ALL) encryption keys (Bitlocker, Macos, filevault, Android,etc) and the management (retrieval, block and what have you). Is also HIPAA if I am correct Has been a while I played with it so I om not up to date. I just saw they have added a lot more to it. Might be a solution

Systems need to be offline for x minutes before the workflow trigger " System back online" is activated. We have created a script a. disable the NIC an b. will create a scheduled task executed in 10 minutes and that will restart the computer. NIC gets disabled, system will wait 10 minutes, restart (where the NIC will be enabled automaticly) and workflow trigger will be started

Hey @Bharat - Can you confirm which application are you trying to retrieve the Pulseway data? And also, if you have generated the API access token from Pulseway?

Hey @kwazyivan - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @Matt Stevens - I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Morning All, For some reason our Critical nottifications have stopped creating tickets in the PSA - Have checked mappings etc and all looks OK. Integrations of Accounts/Assets is working fine. Nothing in the logs. I can create a workflow to sync an alert but ideally need the notification to create a ticket autotmatically - Does anyone know where I can look or what I can do to get this working again? Thanks Matt

I'm unable uninstall pulseway, repair it or update it to the latest version. When attempting to repair it, get the message "This action is only valid for products that are currently installed." Unable to stop services as they're not present in Services, as per the article https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists. Deleting the folder "C:\Program Files\Pulseway" doesn't fix the issue either. Tried running "Get-ItemProperty "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*" | Where-Object {$_.DisplayName -eq "Pulseway"}" and then the uninstall string as per this article, didnt work. Tried replacing extracting the https://updates.pulseway.com/update.zip onto the install folder, still unable to uninstall it as I get the exact same error messages. Please help.

Hey @jamieyn74 - Can you DM the email you use for your Pulseway account? I'll take a look at this for you😊

Also tried Axios With "https://my-server.pulseway.com/v3/organizations"; getting 404 and with "https://api.pulseway.com/v3/organizations"; getting 403 response const axios = require('axios'); const endpoint = "https://my-server.pulseway.com/v3/organizations"; const token_id = "token ID"; const token_secret = "token Secret"; const auth = { username: token_id, password: token_secret, }; axios.get(endpoint, { auth }) .then(response => { console.log(response.data); }) .catch(error => { console.error(error); });

Hi - im having the same issue and would love some help and pointers on how to resolve this. Thanks!

Hey @rladelman771 - Can you DM the email you use for Pulseway? I'll take a look at this for you😊

Having the same issue. So I am occasionally getting notifications that there is need to restart when no restart is needed on my windows computers. Todays was a restart was needed, due to Microsoft updates, I restarted then it alerted again need to restart, nothing needed a restart. Very annoying and unreliable for a monitoring software. Any solutions? “Send notification when a reboot is pending”

precisly what I needed!!! These notifications on sppsvc make me (and ticketing) grazy! Thx, also to Support for pointing this to me.

Hey @DARTWARE - Thanks for reaching out. Can you DM the email you use for your Pulseway account? That way I can raise a ticket on your behalf and support will be able to assist you😊

Hi there, we have the same situation.

Hey @rladelman771 - Just sent you a message😊

Same issue any answer how to fix

Hey @CatusKing - Thanks for reaching out. I've raised a ticket on your behalf and someone from out team will contact you shortly😊

Having the same issue. It does not promt for a username then give an error in response. This is a cirtical app for me and it seems this may have been an issue for a while. I can't contact the team without having a buisness account so please help. This is happening on my IPhone and IPad.