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I found following entry in your HowTo section of your Blog: But i did not find this in the WebApp ???? Where is this now ???

Hi all, We have are facing the issue that our clients are receiving a lot of useless ticket updates without notes. Basically we would like to setup our servicedesk in PSA in a way that the clients only receive relevant updates, e.g. when we post a comment with a note. Now they receive ticket updates by email which are saying basically nothing. Is there a manual or best practice on how to setup notifications? See current situation below where someone receives 8 emails in less than 3 minutes. Thanks in advance.

Hi Mariale, thank you. We will have look into this. Kind regards, Daan

Many thanks Mariale - that worked :😄 Appreciate that.

Hey @Jamie - Sorry I missed your message! Are you still having the same issue? If so, I just raise a ticket to support on your behalf and they'll contact you shortly☺️

Hey @Bharat - Sorry I missed your message. Are you still having this issue? If so, the URL should be https://instancename.pulseway.com/api/v3/devices Let me know if this works for you or if you need further assistance☺️

Hey @Daan - Sorry I missed this. Are you still having this issue? You can find the solution in this KB article: https://intercom.help/pulseway/en/articles/6548271-pulseway-network-monitoring-an-overview Let me know if you need further assistance😊

Hey @Total_Techwi - Thanks for reaching out and for the feedback! We appreciate it. I'll pass this suggestion to our product team😊

Many other RMM platforms already have this feature available. We can setup our own email service already with SMTP or OAuth, which is great but can be a hassle with current day e-mail security measures. It would be nice if the Pulseway RMM platform was natively capable of sending email notifications without additional setup. For example, for our use: we would normally have a distribution group setup, alerts@business.com. We would have Pulseway send all notifications there to be reviewed and handled. As it works right now we would have to use one of our own accounts or pay for another email account for the purpose, for the notifications to be sent, then setup either SMTP or OAuth. It seems counter intuitive to be forced to use our own email service to send notification emails to ourselves.

Pulseway can not auto-close or make one ticket influence another ticket. I wanted this to better monitor endpoint backups. Worked with support on this and it seems not to be possible. I found CeckCentral and that does perfectrly what I want: if a computer has a completed backup, no notification. If a computer has not done a backup in x time, send a notification. Great Dashboads and periodic reports and only 0,50$ per check/month. A BIG timesaver as now I only need to spent time to backup tickets that are actually need my attention. They have integrations with all the wellknown PSA's but not Pulseway. I'd like to urge to get this integration working

Dear support, We are having some network devices (HP OfficeConnect switches) and a UniFi network with UAP-AC-PRO access points. How do we have to setup SNMP so that we can monitor the devices? We have added them manually in our site map, but all we can see is a ping round trip. When adding SNMP variables with OID settings from the devices, we receive no information. Is there a way so we can receive more information or are there some additional steps that need to be taken in order to make this work? When going to "View SNMP variables" we see the following: Thanks in advance!

Hi @Mariale_Pulseway, I am able to make API calls using the following URL: https://my-server-name/api/v3/devices However, this part of the documentation is quite confusing: HTTP Request: https://api.pulseway.com/v3/Devices If you host your own Pulseway Enterprise Server, use https://your-server-name/api/v3/ as the base URL. I haven't hosted my own Pulseway server, yet I’m still unable to use the API at: https://api.pulseway.com/v3/Devices Is there another way to access a Pulseway trial without a self-hosted server? Thanks! Or could you please provide me examples of self-hosted servers and non-self-hosted server URLs in the browser or baseUrl? Thanks!

Is this done 4 years later ?

Thanks for the Info... in the meantime it would be great to share all existing SNMP profiles ..😎

@Mariale_Pulseway @Martti Nuudi Sorry for my very late reply. I didn't check this post anymore! I appreciate the replies, thanks for that! However, I'm not able to connect the source computer to a different network and connect it back to the original network. They don't have Wi-Fi, and their LAN is connected to a secured network. From the log file "remotecontrolagent.log" (on the source computer), I can see the following: (This is exactly the issue that you described, but since I cannot connect the computers to another network and back, what else can I do?) [12:50:18:210] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Starting Pulseway Remote Control V2 - 240925235. [12:50:18:214] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Connecting to wss://rd-eu-de-1.pulseway.com:443/remote [12:50:18:218] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Use proxy: TRUE [12:50:18:221] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Use system proxy: FALSE [12:50:18:225] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Proxy server: [masked proxy address] [12:50:18:229] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Proxy username: 0 chars [12:50:18:233] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Proxy password: 0 chars [12:50:18:237] [4048:0000331c] [INFO][com.pulseway.agent.agent] - Peer supported features 2047 [12:50:18:241] [4048:0000331c] [ERROR][com.pulseway.agent.utils] - SetProcessDpiAwareness failed 5 [12:50:18:246] [4048:0000331c] [INFO][com.freerdp.client.shadow] - Adding new client into array. Current clients: 0 [12:50:18:250] [4048:0000331c] [INFO][com.freerdp.core] - Connecting to websockets server. [12:50:18:254] [4048:0000331c] [DEBUG][com.freerdp.core] - freerdp_tcp_is_hostname_resolvable:freerdp_set_last_error_ex resetting error state [12:50:18:258] [4048:0000331c] [DEBUG][com.freerdp.core] - freerdp_tcp_connect:freerdp_set_last_error_ex resetting error state [12:50:18:262] [4048:0000331c] [DEBUG][com.freerdp.core] - connecting to peer [masked IP-address] [12:50:18:297] [4048:0000331c] [INFO][com.freerdp.core.proxy] - HTTP Proxy: HTTP/1.1 200 Connection established [12:50:33:358] [4048:0000331c] [ERROR][com.pulseway.pwy_cert_verf] - Certificate is not valid! Error: 'A certification chain processed correctly but terminated in a root certificatethat is not trusted by the trust provider.'.'Error related to whole chain. Forcedly certificate index set to 0' Info:'Certificate name: 'C=IE, L=Dublin, O=MMSOFT Design Ltd, CN=*.pulseway.com' Issuer name: 'C=US, O=DigiCert Inc, CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1' ' [12:50:33:365] [4048:0000331c] [ERROR][com.freerdp.crypto] - VerifyX509Certificate failed: (length = 6558) status: [-1] -----BEGIN CERTIFICATE----- [Removed Certificate String] -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- [Removed Certificate String] -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- [Removed Certificate String] -----END CERTIFICATE----- [12:50:33:370] [4048:0000331c] [ERROR][com.freerdp.crypto] - certificate not trusted, aborting.

Hey @ICT Security - Thanks for reaching out. Here's what you can do: Go to Automation -> Scripts -> Create a script and save the below script content. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 0 Go to Devices -> Device management -> Select the system you dont want Hyper-v on -> Script -> Choose the above save script and Run Wait for 1-2 minute for the role to disappear. For any servers that have the server modules configured in the Pulseway agent, they will show up their capabilities on Roles module, refer to this article -> https://intercom.help/pulseway/en/collections/575832-server-modules Hope this helps😊

Hey @TeeJay - Thanks for reaching out. For this issue you'll need assistance from our support team directly, so I just raised a ticket on your behalf and they'll contact you shortly😊

After our new account set up/successful agent installation, I found a Hyper-V (1 system) role created. I cannot delete it or edit it. When I drill down to the actual server involved (which by the way does not play any Hyper-V role in any sense), I get a spinning icon and then a red error message "Data not available". How can I remove or edit the role? Or remove that machine from that particular role? Also is there somewhere in the documentation that outlines the purpose of "Roles" and what I can do with this particular feature?

Running into the same problem after following the documentation for setup to the letter. Were you able to figure out a resolution to this issue?

Thank you very much. I’m just catching up on my emails and seeing the email from 12 hours ago. My bad. Thank you for your help

Ticket has been raised.

Hey @JonM - Thanks for reaching out. I just raised a ticket on your behalf about this situation and the instance situation and someone from our team will contact you shortly😊

If I select "I don't have an instance name", then the fields for username and password do not appear like in older iOS versions. The only option is to 'Save' and that produces an Error: Invalid Username

"Agent Group" is empty on MacOS when trying to configure endpoint. There are 2 elements configured in the Admin Web Portal but I'm not able to select either. All I see is "No agent groups available" and cannot select a value. I even created a new Site and Agent Group I am using a Legacy account ('free') so I don't have an instance. I do have 2FA configured but this problem existed earlier today before I activated 2FA.

Hey @Guarimaco - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊