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We're investigating the issue. -Paul

Hey @Tryp1c_ac3 - I'm happy to assist you, but could you elaborate a bit further on your question?

Hey @AidThePorter - Thanks for reaching out to us. I raised a ticket on your behalf and someone from our support team will reach out shortly☺️

Hey @BurseyC - Thank you for reaching out. According to our Status Page all our servers are back up and running, but I'll be raising a ticket on your behalf and someone will reach out shortly☺️

Hi, Figured out the Bitdefender. While I could not select the plus sign and add that the user that way. If I search and have just this new user in the search window. I can select the Action - Install(1) option and from here I have the option of selecting Bitdefender. If I toggle off any of the options, it kicks me out to the Web login screen, but if I leave everything as it, it installs. Still no answer or logic to why a lot of my clients computers are showing offline and I know they are online. Thanks, Craig

the ability to manage o365 like Datto RMM can

Hi Folks, Just making sure I'm not the only one still having problems since the outage earlier today? - My mobile app is showing me computers as not powered up, but I know they are up. People are looking for support, I tell them to turn on their computer and they are already on. - I tried to install Bitdefender, the options are: - Don't have the plus sign to add anything - Only option is Webroot - I select Bitdefender, make my selects and when I click Install, screen flicks and I'm back to the Web login page. Thanks, Craig

Hey @Paul I have been experiencing this bug too in the last week I lost access to multiple windows 11 systems. Is there any suggested fix for this issue yet as even reinstalling doesn't work to fix this issue. I have attached the event logs too.

Thanks for restoring the service as soon as possible. Much appreciated. I noted the status update page URL

I apologize for this, our network engineering team are working to mitigate the issue. We will post updates on our status page as soon as we have them. -Paul

Hey @Innobras - We're currently experiencing an outage on our platform and we're having live status updates to keep everyone informed in the following link: https://status.pulseway.com/ 🙂

Hey @Nexus - Thanks for flagging this. This has been reported and we're having live status updates to keep everyone informed in the following link: https://status.pulseway.com/ 🙂

We are currently unable to login to Web UI or the iOS app from different regions. Is Pulseway Down?

Pulseway is down. All domains, web and app.

Hey @Daan - To be appointed as a Department Manager, a user must first be created as a "Employee". Additionally, new "Job Titles" can be created and assigned to users as needed. Then, once the employee has been added and the job title assigned, you can designate this user as the Manager of a Department. Let me know if this works for you🙂

Hello, I was wondering if it's possible to create new managers in PSA -> HR -> Departments. When we add a department we can select only two managers (myself and my colleague, both Pulseway administrators). We would like to add managers to departments, such as a HR Manager etc. Is this possible? Thanks in advance.

Creating a second parser has resolved the issue, thanks support.

Hey @jusmax - Thanks for reaching out. I raised a ticket on your behalf and someone from our team will contact you shortly😊

Good Day, Does anyone else have an issue with the bottom panel missing on any of their Windows 11 agents? I cannot access the "Click here to allow changes", "Import Settings", "Export Settings" or the Knowledge Base buttons. I am seeing it on other agents. We uninstalled the Pulseway agent several times, deleted the program files and even cleared the Registry PC Monitor password values and even after re-installation it does not re-appear. Can anyone tell me if there was a change in the agent or something that needs to be done to restore visibility, thanks.

@KerryC for the crashes, did you see any "Application Error" error too? Can you please send us a screenshot of that event too? If the service is marked for deletion it should be removed upon a reboot. Once it's removed, you can use installutil from the C:\Windows\Microsoft.NET\Framework64\v4.0.30319 folder to manually register the service: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe "c:\program files\pulseway\pcmonitorsrv.exe" -Paul

Hey @KerryC - Thank you for reaching out. I raised a ticket on your behalf and someone from our team will contact you shortly😊

The Pulseway service on workstations will not start and appears to be marked for deletion. I was also unable to reinstall Pulseway agent and unable to uninstall the current Pulseway agent. Any way to manually fix this?

Hi Paul, & Mariale Thanks for the fast reply, See attachment for the windows log: After this i checked if the service was running, service wasnt running, when enabling the pulseway agent service i get this error: Regards, -Leroy

Hey @Leroy, Do you have an Application Crash event in the Application Windows Event Log? -Paul

Hey @Leroy - Thanks for flagging this. I've raised a ticket to support on your behalf, so someone from our team will be contacting you shortly😊