Administrators Paul Posted September 9 Administrators Share Posted September 9 We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically. On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app. We apologize for the inconvenience caused. -Paul Link to comment Share on other sites More sharing options...
SteveAtVarlink Posted September 19 Share Posted September 19 (edited) Hi. I have followed your instructions but I am still having this issue. Not much point having a remote monitoring solution if the app does not work! Edited September 19 by SteveAtVarlink Link to comment Share on other sites More sharing options...
otto.kovar Posted September 23 Share Posted September 23 Will the app get any updates? It has not recieved one since November 16th 2023. Or is that an issue on my device? Link to comment Share on other sites More sharing options...
Administrators Paul Posted September 30 Author Administrators Share Posted September 30 @otto.kovar We're working on expediting an app update to be released. @SteveAtVarlinkĀ Can you please PM me your instance name? Is the problem still present? -Paul Link to comment Share on other sites More sharing options...
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