Maciej Szupiluk Posted February 14 Share Posted February 14 Hi, I have soothing wrong in my config, but i can't figure it out by my self. User sends e-mail to it@mydomain.com. Ticket is created. I got the notification e-mail. When I solve ticket or respond in ticket by PSA web site, user gets the response email. BUT! I he responds directly to that email, PSA will create new TICKET! Here is one example were one conversation created 4 tickets. How to stop that madness? (BDW, We use Thunderbird as e-mail clinet) Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted February 16 Administrators Share Posted February 16 Hey @Maciej Szupiluk Thanks for reaching out. If you add the #[%Ticket Number%]# in your Subject field your replies will go to the same ticket instead of creating a new one! Let me know if this helps solve your question and if you need anything else. Thanks, Stefan Link to comment Share on other sites More sharing options...
Maciej Szupiluk Posted March 13 Author Share Posted March 13 Ok, i get it, i cant have title of ticket that becomes a part o ticket tile and so one. Link to comment Share on other sites More sharing options...
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