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Notification loopback/feedback

Maciej Szupiluk

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I have soothing wrong in my config, but i can't figure it out by my self.

User sends e-mail to it@mydomain.com. Ticket is created. I got the notification e-mail. When I solve ticket or respond in ticket by PSA web site, user gets the response email.

BUT! I he responds directly to that email, PSA will create new TICKET!  Here is one example were one conversation created 4 tickets.

How to stop that madness?

(BDW, We use Thunderbird as e-mail clinet)


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