Hi,

apologies if this has already been asked but I couldn't find a direct answer/fix for this myself. Essentially, I have reinstalled Windows on one of my machines and rebuilt the machine itself (hardware wise). When I download the manager onto it, I go to register the system and it accepts my username and password but tells me that there are no "agent Groups" available and so prevents me from registering it. I didn't have this issue when I installed pulseway the first time around on this device (before I had to totally reinstall win 11 to fix a weird bug that had crept in) I am using a free account and so have removed the previous iterations of pulseway for this machine so I am under the quota of devices I can add but still nothing. I can see that everything on the online pages appears in order. The service doesn't appear to have started (but I forget if this happens before or after registering the device on the system?) How do I go about fixing this? I am running Win 11 Home on the device and have downloaded the 64 agent (if there is anything else needed, do let me know)

1 hour ago, StefanMcl_Pulseway said:

@pax0707 

It should work after you reinstall the Pulseway agent!

This is a new peace of information.

;- ) =

 

Worked after reinstall.

Cheers!

Redownloaded agent, removed previous, installed new aaaaannnnnd same result on MacOS

Hi there, I still have this issue on my macmini and imac, both late 2011, with High Sierra and agent 8.4.1.

Any agent group I create cannot be seen while connecting, I had to renew my mac systems and I cannot go back on the previous versions.

Has this been solved on the mac systems?

Thank you to anyone who can answer

Edited February 25, 20241 yr by fabrug

Hi @fabrug Thank for reaching out

This issue is this being worked through but I would still like to raise a ticket on your behalf as we are seeing differences in the issue with other users. So if possible could you DM me your Pulseway email ID and or Instance name and I will raise the ticket on your behalf!

Thanks a mill, 
Stefan 

Hi Stefan

thank you, I sent you a private message.

Thank you

@StefanMcl_Pulseway
@fabrug

On 2/26/2024 at 5:35 AM, StefanMcl_Pulseway said:

Hi @fabrug Thank for reaching out

This issue is this being worked through but I would still like to raise a ticket on your behalf as we are seeing differences in the issue with other users. So if possible could you DM me your Pulseway email ID and or Instance name and I will raise the ticket on your behalf!

Thanks a mill, 
Stefan 

Could we please get an update on this?
I'm still having this issue on Mac Mini M2 using Pulsway agent 9.5

This is still not working on both my Mac clients, which are running versions 9.6 and 9.9 

Hey @existendure - Thanks for reaching out. I raised a ticket on your behalf for this update, so someone will be contact soon☺️

Hey @arhoades - Thanks for flagging this. I raised a ticket on your behalf about this, so someone in our team will contact you soon😊