Custom email template interfers with client portal invite

[ITiseasy]

Recently we have started integrating the client portal and we are doing some tests, however when we send an invite email. It uses our custom email template from 'server admin' email settings. When I switch off using the custom template and send the invite again, it will send the regular email from Pulseway. How do I use our custom email template whilst also able to send client portal invites to our customers?

[Jamie Taylor]

Hey @ITiseasy, I have created a support ticket for your query, our team will assist you with the same. Thank you!

[ITiseasy]

Hello Jamie,

Have you found any solutions to my problem yet?
We see that we cannot send our customers results of scripts without turning off the custom template.

 

I would like to see a solution to this.

[ITiseasy]

Hello @Jamie Taylor ,

Have you found any solutions to my problem yet?
We see that we cannot send our customers results of scripts without turning off the custom template.

 

I would like to see a solution to this.

[Jamie Taylor]

Hi @ITiseasy did our support team reach out to you via mail? 

[ITiseasy]

Hi Jamy,

We have no solution yet for the template

[Jamie Taylor]

Can you please follow up via the email thread I created for you, that way our support team can assist you better.