Remote Control Issue

[Michael Sexton]

Hello all

I am getting an error message trying to remote control into some assets.  Not all, just some.  Any troubleshooting tip?

"Could not find the requested active session"

 

Thank all

[haylebop]

I would make sure that all agents and pulseway remote control is fully updated, and try to find a common thread between them.

Are these on a specific network, machines fully up to date with windows updates, etc? 

If it was all having issues, I would think its a configuration or Pulseway error, but since only some are acting up it seems to be either something with those endpoints or with the network they are using. 

 

Following thread so let me know any further info, maybe i can help. 
 

[Jamie Taylor]

Hey Michael, I have raised a ticket for your issue. Our support team will contact you shortly.

[omega1]

I having the same issue

[Jamie Taylor]

@omega1 Please raise a ticket regarding this to our Support Team at support@pulseway.com, they should be able to assist you on this.