Jump to content

Stop reply to email opening a new ticket


mdsmith
 Share

Recommended Posts

Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is)

 

Ex.

Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is)

Link to comment
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...