Velkei 0 Posted February 28 Share Posted February 28 New to PW. Need to setup a notification when Internet is lost from our provider. I already have server monitoring, but need to know when the entire connection to the outside is lost. Thanks. Quote Link to post Share on other sites
Administrators Paul 185 Posted March 1 Administrators Share Posted March 1 Hi there, You can make use of the "Send a notification when the computer is offline" notification (first one on the Pulseway Manager -> Notifications -> Status tab). -Paul Quote Link to post Share on other sites
Velkei 0 Posted March 2 Author Share Posted March 2 Thanks for your reply. I don't think that would work if the PW Manager couldn't send a notification due to Internet loss. I currently use ConnectWise Automate and they have this feature. Have any other ideas? Quote Link to post Share on other sites
Administrators Paul 185 Posted March 2 Administrators Share Posted March 2 It's not the Pulseway agent that sends the notification but just informs the server that if it no longer hears from the agent after a period of time to send the offline notification. -Paul Quote Link to post Share on other sites
Velkei 0 Posted March 3 Author Share Posted March 3 In that case, I believe the offline notification sends after 15 minutes. Is that correct? If so, is there a way to lower the threashold? 15 minutes seems like a long time to wait to discover your server is down. Thank you, Paul Quote Link to post Share on other sites
Tomo 0 Posted March 12 Share Posted March 12 Not sure if I can piggyback on this topic but let me try. In my use case, we monitor devices on vehicles that often go to areas with no mobile reception. So I still want to send a notification, but not at the moment they become offline, preferably after a few hours or so. Now, Notifications > Status has "send a notification when the computer is offline," but we can't set a duration to hold off. Do you have any suggestion for me to give a try? Maybe I can somehow use performance monitoring with a little trick? Quote Link to post Share on other sites
Administrators Paul 185 Posted March 12 Administrators Share Posted March 12 The threshold is only configurable for the Team plan. You could have it notify you only after an hour too. -Paul Quote Link to post Share on other sites
Tomo 0 Posted March 16 Share Posted March 16 Hi @Paul I just realized that I have a Team plan. And yet I don't see duration setting on Server Admin > Policies > Notifications > Status (find the attached screenshot). What do I miss? Quote Link to post Share on other sites
Administrators Paul 185 Posted March 16 Administrators Share Posted March 16 You can change the threshold from the Server Admin -> Settings page (first tab, first setting if I am not mistaken). Let me know how it goes. -Paul Quote Link to post Share on other sites
Tomo 0 Posted March 17 Share Posted March 17 Thank you, I found it. I see the max threshold is 120 min, is there any way/plan to increase it? Quote Link to post Share on other sites
Administrators Paul 185 Posted March 24 Administrators Share Posted March 24 No way right now to increase it. Can you describe the use case of the value you're trying to set? -Paul Quote Link to post Share on other sites
Rasmus Lindberg 0 Posted May 25 Share Posted May 25 Hi Paul Any plans on changing the threshold from a Plan-Wide to Group-wide? Currently have a scenario where some of our customers want a different offline-interval than the plan-wide one. Would be lovely if we could set it per group-based! -Rasmus Quote Link to post Share on other sites
Administrators Paul 185 Posted May 25 Administrators Share Posted May 25 Hi Rasmus, I can definitely see the use case for that. Can you drop it as a feature request here? We use that portal to identify which are the most pressing things we need to look at in the near future. -Paul Quote Link to post Share on other sites
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