Can't login to Android

[Bjarne - ViGGO]

I can't seem to login into the Android app, i have tried it many times by now.

I have even typed the password in "keep notes" in clear text and then copy & paste it into the app, but with no luck

Just the "Invalid username and/or password (295)".

I can login to the website with no problem and all my colleagues don't have any problem at all - it's damn annoying! 

[Paul]

Hi Bjarne,

Make sure that you enter the Team instance name in the Custom Server box too.

-Paul

[Bjarne - ViGGO]

17 minutes ago, Paul said:

Hi Bjarne,

Make sure that you enter the Team instance name in the Custom Server box too.

-Paul

ahh, where do i find that info?

And when i open the app i following fields:

• Username
• Password
• Use Dedicated Server.

I dont have a Custome Server box anywhere

 

 

Edited February 8, 2021 by Bjarne - ViGGO

[Paul]

Sorry, it's called Use Dedicated Server. The dedicated server is the instance name of your Pulseway instance like company.pulseway.com or the FQDN of your on-prem server.

-Paul

[Bjarne - ViGGO]

17 hours ago, Paul said:

Sorry, it's called Use Dedicated Server. The dedicated server is the instance name of your Pulseway instance like company.pulseway.com or the FQDN of your on-prem server.

-Paul

Okay - but where do i find that info? I have looked, but can't find anything.

[Paul]

I've sent you a PM.

-Paul