we had an issue for quite a while now regarding installed KAV licenses on devices that we are not able to access anymore - either the client removed the device from support before we were able to uninstall the Pulseway agent+KAV license or the device has malfunctioned and rendered obsolete.
We do realize the proper procedure would be to uninstall the PWY agent and with it the KAV license goes too, but there are cases when it just isn't possible. Regarding the agent, it is possible to remove the device from within the ACCOUNT - MANAGE SYSTEMS - REMOVE SYSTEM part of the dashboard, but no such feature is available for the AV licenses.
At this point it's costing us 100s of EUR and the support just gave us vague suggestions that do not work and at the end they just ditched us with "our developers have something more important do to at this point and eventually, we'll get back to you" but let us first charge you for something that you're not using.
Has anyone encountered a solution to this issue (provided someone had this issue at all...)
Hey guys,
we had an issue for quite a while now regarding installed KAV licenses on devices that we are not able to access anymore - either the client removed the device from support before we were able to uninstall the Pulseway agent+KAV license or the device has malfunctioned and rendered obsolete.
We do realize the proper procedure would be to uninstall the PWY agent and with it the KAV license goes too, but there are cases when it just isn't possible. Regarding the agent, it is possible to remove the device from within the ACCOUNT - MANAGE SYSTEMS - REMOVE SYSTEM part of the dashboard, but no such feature is available for the AV licenses.
At this point it's costing us 100s of EUR and the support just gave us vague suggestions that do not work and at the end they just ditched us with "our developers have something more important do to at this point and eventually, we'll get back to you" but let us first charge you for something that you're not using.
Has anyone encountered a solution to this issue (provided someone had this issue at all...)
Thanks in advance.
Edited by Maruco