Often, we like to initiate chat before we access a users system. It would be nice to be able to start this chat from the remote control app as it is closely tied with the remote control features.

According to the Pulseway Roadmap, Remote Control will be integrated within the WebGUI instead of a stand alone app. It is estimated to be released during Q2 2020. Hopefully we'll see that update arriving soon, and I imagine that it will become much easier to initiate chat messages and then remote control the user when everything is managed from the same place.