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PSA-Request Support From The Tray Icon


ArrowNM
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Pulseway PSA Support,

Our deployed agent's policies under User Session are set with User Support Request enabled:

337354183_ScreenShot2019-11-25at2_49_17PM.png.825bd892b223d45eb189016120abab3b.png

Is it possible to separate end-user tickets for users that are requesting support from the tray icon in the PSA Portal? 

479965-pulseway-support-request-details.jpg.94ee8823936923ff3b4f08468fe3d38c.jpg

We've been missing on a lot of new incoming support tickets sent from the tray icon due to the abundance of other tickets coming from the RMM.

It would be nice to have some sort of filtering in the search area or a dedicated tab for this type of tickets only.

Also looking forward to the PSA Mobile App.

Thank You,

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  • 1 month later...
  • Staff

Hi @ArrowNM,

You may try to assign all these tickets to the certain Queue in Pulseway PSA by creating the workflow which will filter these tickets by the Keywords into the title of the ticket:

'Support request'

For more details how to create workflows, please check out the following video.

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