Pulseway DOWN?

[Boris]

It looks like pulseway is down, dashboard getting connection error,  Remote desktop getting time out, management website is times out

[Paul]

Hi Boris,

We're investigating a network issue with the Chicago datacenter. I'll post an update as soon as I have it.

-Paul

[Jason Z]

Thanks for the update. Mine has been acting up since about 1pm, and have been unable to get in touch with anyone.

[Paul]

Everything seems to be coming back online now. Thank you for your patience.

-Paul

[Boris]

Thank you

[aaronstpierre]

Hi, 

I'm getting the login page now but when I attempt to login get: 

Your server license is not active, please contact customer support.

[Paul]

Hi there,

While most of our servers are back online the one SAN is still not online which keeps one of the SQL clusters from starting. We're on the phone with GigeNET right now.

-Paul

[aaronstpierre]

OK got it! Thank you!! 

[WayneM]

Any update on this? Still unable to sign in here, getting the message "Your server license is not active, please contact customer support." Thanks!

[Scott Gombar]

Is there any update on this?  It would have been nice if we received some type of communication that there was a problem.  

[MatthewR]

Yeah this ***** is getting annoying. I cannot get any support replies and I am also getting that license error. Now I am going to have to do hardware change over on my birthday. Thanks. Grrrr.

[Robert R]

I assume a restore of some kind is taking place, because several items were missing in the portal. It looks like things are starting to come back online, but I am still not able to remote to any of my managed devices, and I also notice the custom logo for my company has been removed from the web interface.  At the very least can we can an official update / blue post from Pulseway on the status of things.  This is very disruptive if I am not able to support my clients.

[Robert R]

After looking at the interface, it appears some things have changed.  I could be wrong, but it is like the Automation / Scripts / Tasks look a bit different, as well as a new menu section called Onboarding.  I could be wrong but maybe we are getting some visual updates during this outage?

[Robert R]

I am going to open a ticket on the website.  I dont think anyone is reading anything here.

[Paul]

Hey everyone,

We've had to pull up some backups to get everything back online as GigeNET did not respond to us at all. Reports and custom logo were also stored on the shared storage and we're waiting for the SAN to be brought back online but in the meantime all instances are now operational.

-Paul

[Robert R]

Thanks for letting us know Paul.  The issue is that we are still unable to launch RD sessions.  Get a Pulseway Remote Desktop Client - The Agent failed to start the rd session error.

[Paul]

Hi Robert,

I've just tried to start a RD session and it worked for me. I am curious to find out if it's just on that machine or it's happening on other systems too.

-Paul

[Mtech]

I just made a successful RD session. Everything seems back to normal now. 

[Robert R]

It appears to be all of them.  I have machines all over the country with multiple different levels of service, and I am not able to RD session into any of them for some reason.

I take it back...I just tried and it appears to be working now.....very strange.  It has not worked since about 1pm.

 

[gregolde]

I'm also not able to start remote sessions to any of my systems through Pulseway since about 4:52PM EST.

Getting the same "agent failed to start the rd" message

[Paul]

Hey guys,

Following up on this, we're cycled all our remote desktop servers and tested all now, can you try again now?

-Paul

[gregolde]

Yep - working now.  Thanks Paul.